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Customer Service Agent/Pampanga-2 Assessments No Final Interview January 2026

1 hour ago

Angeles City, Central Luzon, Philippines CAREPLUS INTERNATIONAL SERVICES INC Full time

About the role

CAREPLUS INTERNATIONAL SERVICES INC' is seeking a dedicated Customer Service Agent to join our team in Angeles City, Pampanga. As a full-time customer service agent, you will be responsible for providing exceptional support and assistance to our valued customers. This dynamic role offers flexible working arrangements and the opportunity to be part of a growing organisation committed to delivering top-quality services.

What you'll be doing

  1. Handling inbound customer inquiries and requests via phone, email, and chat channels
  2. Providing accurate and timely information to customers, addressing their concerns and queries
  3. Maintaining a positive and professional demeanour when interacting with customers
  4. Documenting customer interactions and following up on any outstanding issues
  5. Identifying opportunities to improve customer experience and suggest process enhancements
  6. Collaborating with cross-functional teams to ensure seamless service delivery

What we're looking for

  1. Previous experience in a customer service or call centre role, preferably in the service industry
  2. Strong communication and interpersonal skills, with the ability to effectively engage with customers
  3. Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
  4. Proficiency in English, both written and verbal
  5. Ability to work in a fast-paced environment and adapt to changing customer needs
  6. Commitment to providing exceptional customer service and a genuine passion for helping others

What we offer

At CAREPLUS INTERNATIONAL SERVICES INC', we value our employees and provide a supportive work environment that fosters personal and professional growth. In addition to a competitive salary, we offer a range of benefits, including:

  1. Opportunities for career advancement and skills development
  2. Comprehensive health insurance and wellness programs
  3. Flexible work arrangements to promote work-life balance
  4. Team-building activities and social events
  5. Discounts on company products and services

About us

CAREPLUS INTERNATIONAL SERVICES INC' is a leading provider of high-quality customer service solutions. With a strong focus on innovation and customer satisfaction, we have established a reputation for excellence in the industry. Our team of dedicated professionals is committed to delivering exceptional service and exceeding our clients' expectations.

If you're ready to join a dynamic and supportive team, we encourage you to apply now.