Reports Analyst

1 week ago


Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

Shape Tomorrow with Data-Driven Decisions

Data is more than figures-it's the story of performance, efficiency, and growth. If you're passionate about transforming information into impactful strategies, this is your chance to shine. Step into a role where your analytical skills fuel operational excellence while giving you the freedom to enjoy your evenings and weekends. With global exposure and meaningful projects, this is your opportunity to make your mark while maintaining the work-life balance you deserve.

Job Description

As a Reports Analyst, you will develop, monitor, and optimize reports and dashboards, provide actionable insights, and support operational planning. Your work ensures accuracy, efficiency, and smarter decisions across the business.

Job Overview

Employment type: Full-time

Shift: Day Shift, AU time (7 AM - 4 PM), Weekends Off

Work setup: Onsite, Ortigas / Makati (Hybrid set-up (PNB and JMT office), 6 months onsite)

Exciting Perks Await

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
  • Day shift schedule
  • Fixed weekends off
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • Bachelor's degree in Business, Statistics, Mathematics, Information Systems, or related field
  • 2-4+ years in BPO/call center analytics, WFM, or reporting roles
  • Advanced Microsoft Excel skills (pivot tables, macros, vlookup)
  • Proficiency with BI/visualization tools (Tableau, Power BI, DOMO, Google Data Studio, or similar)
  • SQL, Access, or database management experience preferred
  • Familiarity with contact center and workforce metrics
  • Strong communication skills to present data-driven insights to varied stakeholders
  • Detail-oriented, proactive, and able to thrive in fast-paced environments

Your Daily Tasks

  • Create and maintain daily, weekly, and monthly reports and dashboards on KPIs (Service Level, AHT, Occupancy, Adherence, Shrinkage, FCR, Forecast Accuracy)
  • Monitor real-time volumes and staffing to meet service targets
  • Analyze performance trends, root causes, and provide actionable insights
  • Support forecasting, scheduling, and resource planning
  • Automate reporting workflows using Excel macros, Power BI, or similar tools
  • Deliver ad-hoc analyses and projects to support business initiatives
  • Present insights clearly to stakeholders to guide strategic decision-making

About the Client

Revolutionizing Connectivity Through Data

Our client is a leading telecom solutions provider in Australia, committed to delivering reliable and innovative services that empower businesses and individuals. With advanced technology and a customer-first mindset, they ensure seamless connectivity while investing in talented professionals who bring data to life.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra



  • Makati City, National Capital Region, Philippines The Bistro Group Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionThe Bistro Group is a collection of international hospitality casual dining brands and homegrown concepts located in Makati. We are unified by a people-focused philosophy and are passionate about delivering exceptional dining experiences to our guests.Role DescriptionThis is a full-time role as a Financial Reporting Analyst at The Bistro...

  • Reports Analyst

    3 days ago


    Makati City, National Capital Region, Philippines Ascendion Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a Reports Analyst/Matter Mobility Steward who will be responsible for managing data transfers, ensuring compliance with firm-wide governance policies, and supporting global stakeholders in maintaining secure and efficient data processes.Key Responsibilities:Utilize ServiceNow, Active Directory, and Citrix to manage user requests, access,...


  • Makati City, National Capital Region, Philippines StratifyIQ Full time

    OverviewWe are seeking a Salesforce Reporting Analyst to join our team. This role is ideal for someone who has strong Salesforce administration and reporting experience, excellent communication skills, and the ability to collaborate closely with senior leadership across regions.Base pay range$10,000.00/yr - $12,000.00/yrKey ResponsibilitiesManage and...

  • Reporting Analyst

    3 weeks ago


    Makati City, National Capital Region, Philippines TransPerfect Full time

    OverviewTransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.As a Reporting Analyst you are responsible for the analysis of information on division trends, volumes,...


  • Makati City, National Capital Region, Philippines Sysgen RPO, Inc. Full time $90,000 - $120,000 per year

    Position Summary:We are looking for a Reporting & Insight Analyst to join our growing team. This newly created position is critical in supporting our growing Account Management and Operations teams by transforming raw healthcare operations data into actionable insights. Your work will help monitor client performance, track key metrics, and demonstrate the...

  • Reports Analyst

    4 weeks ago


    Makati City, National Capital Region, Philippines ISTA Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Reports Analyst to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused...


  • Makati City, National Capital Region, Philippines TransUnion Full time

    Data Reporting Analyst page is loaded## Data Reporting Analystlocations: Makati Citytime type: Full timeposted on: Posted Todayjob requisition id: **What We'll Bring:**We aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation....


  • Makati City, National Capital Region, Philippines SMBC Group Full time ₱900,000 - ₱1,200,000 per year

    As aRegulatory Reports Analystunder the Finance Accounting Department (FAD), you will be responsible for preparing and submitting accurate and timely reports to regulatory bodies such as the Bangko Sentral ng Pilipinas (BSP) and Philippine Deposit Insurance Corporation (PDIC). You will also support financial reporting, compliance requirements, and automation...


  • Makati City, National Capital Region, Philippines Thakral One Full time $60,000 - $80,000 per year

    We are looking for a detail-oriented and analytical Data Operations Analyst to join our team. The ideal candidate will have strong technical skills in data manipulation, reporting, and visualization, with a proven ability to turn raw data into meaningful insights that support business decisions.Key Responsibilities:Extract, clean, and manipulate data from...


  • Makati City, National Capital Region, Philippines TransUnion Full time

    OverviewTransUnion's Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesWhat We'll BringWe aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as...