Reports Analyst

1 week ago

Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

Shape Tomorrow with Data-Driven Decisions

Data is more than figures-it's the story of performance, efficiency, and growth. If you're passionate about transforming information into impactful strategies, this is your chance to shine. Step into a role where your analytical skills fuel operational excellence while giving you the freedom to enjoy your evenings and weekends. With global exposure and meaningful projects, this is your opportunity to make your mark while maintaining the work-life balance you deserve.

Job Description

As a Reports Analyst, you will develop, monitor, and optimize reports and dashboards, provide actionable insights, and support operational planning. Your work ensures accuracy, efficiency, and smarter decisions across the business.

Job Overview

Employment type: Full-time

Shift: Day Shift, AU time (7 AM - 4 PM), Weekends Off

Work setup: Onsite, Ortigas / Makati (Hybrid set-up (PNB and JMT office), 6 months onsite)

Exciting Perks Await

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
  • Day shift schedule
  • Fixed weekends off
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • Bachelor's degree in Business, Statistics, Mathematics, Information Systems, or related field
  • 2-4+ years in BPO/call center analytics, WFM, or reporting roles
  • Advanced Microsoft Excel skills (pivot tables, macros, vlookup)
  • Proficiency with BI/visualization tools (Tableau, Power BI, DOMO, Google Data Studio, or similar)
  • SQL, Access, or database management experience preferred
  • Familiarity with contact center and workforce metrics
  • Strong communication skills to present data-driven insights to varied stakeholders
  • Detail-oriented, proactive, and able to thrive in fast-paced environments

Your Daily Tasks

  • Create and maintain daily, weekly, and monthly reports and dashboards on KPIs (Service Level, AHT, Occupancy, Adherence, Shrinkage, FCR, Forecast Accuracy)
  • Monitor real-time volumes and staffing to meet service targets
  • Analyze performance trends, root causes, and provide actionable insights
  • Support forecasting, scheduling, and resource planning
  • Automate reporting workflows using Excel macros, Power BI, or similar tools
  • Deliver ad-hoc analyses and projects to support business initiatives
  • Present insights clearly to stakeholders to guide strategic decision-making

About the Client

Revolutionizing Connectivity Through Data

Our client is a leading telecom solutions provider in Australia, committed to delivering reliable and innovative services that empower businesses and individuals. With advanced technology and a customer-first mindset, they ensure seamless connectivity while investing in talented professionals who bring data to life.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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