Healthcare Virtual Administrative Assistant
1 week ago
Role Overview:
We are seeking a reliable, detail-oriented Virtual Assistant to support the daily administrative and phone operations of a private pediatric home care agency.
This role is essential for maintaining smooth communication with families, nurses, and staff while ensuring HIPAA compliance and high-quality service.
Key Responsibilities:
Administrative Support
Manage emails, digital files, and intake paperwork tracking.
Update client, caregiver, and referral information in internal systems.
Maintain logs, task trackers, and calendars.
Prepare reports and support non-clinical compliance documentation.
Phone & Communication Tasks
Handle inbound/outbound calls and route them appropriately.
Schedule and confirm appointments, intakes, and assessments.
Communicate clearly with parents/guardians and escalate urgent issues.
Address routine FAQs regarding service starts, insurance, and intake processes (scripts provided).
Intake & Referral Support
Log new referrals and verify required non-clinical documents.
Follow up on missing paperwork and track intake status.
Coordinate effectively with nurses and intake staff.
Systems & Tools
Utilize phone systems, secure messaging, and EHR/CRM platforms (training provided).
Proficiency in Google Workspace or Microsoft Office.
Qualifications:
Required: Proven experience as a VA or Healthcare Admin, strong communication skills, excellent organization, and a commitment to HIPAA compliance.
Preferred: Experience in home care, pediatric care, or Medicaid settings, and familiarity with insurance verification.
Job Type: Full-time
Pay: Php28, Php32,000.00 per month
Work Location: Remote
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