IT / Operations Specialist

2 days ago

Manila, National Capital Region, Philippines Ibex Staffing Solutions Full time ₱15,000 - ₱30,000 per year

Employment Type:
Full-time, 100% remote

Work Hours:
U.S. business hours

Duration:
Long-term

Rate:
Competitive, based on experience

Location:
Must be based in the Philippines

Position Overview

We're seeking a motivated
IT Systems & Client Operations Specialist
to work directly with the Founder of a growing MSP.

This role combines technical support with internal process optimization. You will help improve how the company operates (billing, ticketing, documentation) while also providing direct client support such as user setup, cloud system administration, and resolving daily technical issues.

This position is well-suited for someone who is curious, detail-oriented, organized, and comfortable working in a small, growing, people-first environment.

Key Responsibilities

Internal System Optimization

  • Streamline workflows in ticketing, billing, and documentation systems (SuperOps).
  • Audit internal processes and recommend improvements for automation and efficiency (including SharePoint).
  • Support project templates, checklists, and recurring task structures.
  • Maintain accurate internal documentation for systems, credentials, and procedures.

Technical & Client Support

  • Create and manage user accounts in Microsoft 365 / Entra ID and Google Workspace.
  • Configure mailboxes, MFA, groups, and permissions.
  • Support workstation onboarding/offboarding.
  • Troubleshoot remote issues related to email, file access, and device connectivity.
  • Perform basic network and system administration tasks (printers, Wi-Fi, shared drives).
  • Follow established security and compliance procedures for user setup and access control.

Documentation & Communication

  • Maintain detailed records of client environments (hardware, software, providers).
  • Update tickets and projects with clear, accurate communication.
  • Develop internal documentation and client-facing guides for common tasks.
  • Contribute to SOP development as the business expands.

Relationship & Growth

  • Work directly with the Founder to align on priorities and deliverables.
  • Maintain a professional, patient, and clear communication style with clients.
  • Suggest improvements to enhance client experience and internal efficiency.
  • Grow with the business—this role offers direct advancement opportunities as the company scales.

Qualifications

  • 1–3 years of experience in IT support, MSP operations, or systems administration.
  • Familiarity with Microsoft 365 and Google Workspace administration.
  • Experience with ticketing, RMM, or PSA platforms (SuperOps, Syncro, ConnectWise, etc.).
  • Basic understanding of networking (CompTIA Network+ level knowledge).
  • Strong documentation skills and high attention to detail.
  • Excellent written and verbal communication.
  • Demonstrated professionalism, patience, and empathy in client interactions.

Ideal Candidate

You are:

  • Curious and eager to learn.
  • Kind, patient, and approachable.
  • Organized and reliable — you like clear expectations and completing tasks fully.
  • Comfortable managing multiple small projects.
  • Excited to grow with a small, people-first MSP.

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