
Customer Service Representative
7 days ago
Key Responsibilities
- Customer Interaction
- Communicate with clients via phone, email, or chat to collect KYC documents.
- Answer customer inquiries regarding KYC requirements and processes.
- Provide updates on the status of KYC verification or re-verification.
- Document Collection & Review
- Collect identity documents (e.g., passports, utility bills, corporate documents).
- Verify the authenticity and validity of documents.
- Ensure documents meet local and international regulatory standards.
- Data Entry & Record Keeping
- Accurately input customer information into internal systems.
- Maintain up-to-date records in line with data protection policies.
- Track document expiry and trigger re-verification processes when needed.
- Compliance & Risk Monitoring
- Flag suspicious activities or inconsistencies for further investigation.
- Liaise with compliance and risk departments when necessary.
- Stay updated on KYC regulations, AML (Anti-Money Laundering) policies, and other compliance requirements.
- Process Improvement & Feedback
- Identify common customer issues and suggest process improvements.
- Help in streamlining KYC onboarding workflows.
Job Type: Full-time
Work Location: In person
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