Guest Experience Expert
4 days ago
Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationSheraton Cebu Mactan Resort, Punta Engano Road, Cebu, Philippines, Philippines, 6015
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Guest Experience Supervisor
5 days ago
Lapu-Lapu City P, Philippines Marriott International Full time ₱25,000 - ₱50,000 per yearAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationFairfield by Marriott Cebu Mactan, Mahi Center, Lapu Lapu City, Philippines, Philippines, 6015ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and...
-
Guest Experience Expert
5 days ago
Puerto Princesa City, Mimaropa, Philippines Careers at Marriott Full time ₱150,000 - ₱250,000 per yearPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...
-
Guest Experience Expert
4 days ago
Cebu City, Central Visayas, Philippines Sheraton Hotels & Resorts Full time ₱15,000 - ₱30,000 per yearAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationSheraton Cebu Mactan Resort, Punta Engano Road, Cebu, Philippines, Philippines, 6015VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build...
-
F&B and Event Service Expert
2 weeks ago
Lapu-Lapu City P, Philippines Marriott International Full time ₱150,000 - ₱250,000 per yearAdditional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationSheraton Cebu Mactan Resort, Punta Engano Road, Cebu, Philippines, Philippines, 6015ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARY – F&B and Event Service ExpertOur jobs aren't just about putting food on the table or serving guests during a...
-
Guest Services Agent
5 days ago
Lapu-Lapu City, Central Visayas, Philippines Filinvest Group Full time ₱200,000 - ₱250,000 per yearFILINVEST COMPANY: Crimson Resort & Spa MactanThis role is responsible in ensuring guest satisfaction by providing personalized service to guests in the most courteous and efficient manner as well as contributing to optimizing room sales. This role is also responsible for providing complete and accurate information in response to internal and external...
-
Korean Guest Services Officer
5 days ago
Lapu-Lapu City, Central Visayas, Philippines Filinvest Group Full time ₱80,000 - ₱120,000 per yearFILINVEST COMPANY: Crimson Resort & Spa Mactan This role is responsible in ensuring guest satisfaction by supervising the personalized services to guests in the most courteous and efficient manner as well as contributing to optimizing room sales especialy with Korean guests/ clients. Responding to customer requestsUpdates and records all guest information...
-
Guest Relations Expert
2 days ago
Lipa City, Calabarzon, Philippines iCXeed Philippines Inc. Full time ₱200,000 - ₱250,000 per yearWe are seeking a dedicated and experienced Guest Relations Expert to join our team. The ideal candidate will play a vital role in delivering exceptional service to our guests by assisting with hotel bookings, managing travel-related transactions, and ensuring a seamless guest experience. If you are passionate about hospitality and have a proven track record...
-
Hygiene Expert Supervisor
2 weeks ago
Lapu-Lapu City P, Philippines Marriott International Full time ₱400,000 - ₱600,000 per yearAdditional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationFairfield by Marriott Cebu Mactan, Mahi Center, Lapu Lapu City, Philippines, Philippines, 6015ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPlease contact your Regional Talent Acquisition team for assistance with this job description.At Marriott International,...
-
Hygiene Expert Supervisor
5 days ago
Lapu-Lapu City, Central Visayas, Philippines Marriott International Full time ₱300,000 - ₱500,000 per yearJob DescriptionPlease contact your Regional Talent Acquisition team for assistance with this job description.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our...
-
Hygiene Expert Supervisor
2 weeks ago
Lapu-Lapu City, Central Visayas, Philippines Fairfield by Marriott Cebu Mactan Full time ₱144,000 - ₱432,000 per yearPlease contact your Regional Talent Acquisition team for assistance with this job description.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength...
