Retail Training Manager-SM Mall of Asia

6 days ago

Pasay, National Capital Region, Philippines Ace Hardware Full time ₱336,000 per year

Job Summary:

We are seeking a Retail Training Manager to coach and develop store teams within the assigned region. This role focuses on enhancing product knowledge, customer service, and sales techniques to help stores meet and exceed performance targets.

  • You will deliver in-store coaching sessions on product knowledge, customer service, and sales techniques.
  • Conduct team learning huddles, quizzes, and observation-based coaching.
  • Prepare and submit monthly performance reports and success stories from store visits.
  • Work closely with Store Heads and Area Managers to address team development needs.
  • Visit stores within your assigned region on a regular basis.
  • Identify and mentor high-potential team members for future leadership opportunities.
  • Share best practices and key learnings with the Training Team in regular meetings.

Job Qualifications:

  • Bachelor's degree in Business, Retail Management, Education, or a related field.
  • At least 5 years of experience in retail operations, preferably in a store-based leadership role.
  • A proven record of success in customer service, sales performance, and team coaching.
  • Knowledge of hardware, tools, building materials, and home improvement products is a plus.
  • Prior experience in on-the-floor coaching or training is highly preferred.

Job Type: Full-time

Pay: From Php28,000.00 per month

Benefits:

  • Employee discount
  • Health insurance
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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