Software Support

DUTIES AND RESPONSIBILITIES:

SOFTWARE ADMINISTRATION AND MAINTENANCE

1. Ensure software licenses are sufficient, optimized and efficiently distributed. Maintain inventory and recommend adjustment when necessary.
2. Review impact of software upgrades, patches and fixes.  Conduct testing prior to deployment. Discuss with IT Manager any major concerns foreseen. Oversee installation to target computer equipment or devices.
3. Prepare and submit software migration plan to IT Manager specifying requirements, timeline, and impact to operation.
4. Handle external coordination of software-related issues with vendor or local product support.  Secure resolution is within the agreed time frame or SLA-based.
5. Ensure all software product documentations (certification, proof of ownership, manuals) are kept properly for any future audit-related requirement.
6. Prepare and maintain documentation of customized applications/software tools which also include customized reports and electronic files embedded with macro programming (e.g. Excel).
7. Maintain customized programs, software tools, and reports designed and developed via outsourced means. Ensure that source codes are secured, modifications are documented and versions updated.
8. Maintain login credentials of business and other critical applications. Ensure accurate active users count and up-to-date security access. Conduct access reviews every 3 months with key users or department heads and implement modification upon request. All changes must be documented and approved.
9. Administer local email server (Zimbra) and maintain its stability, reliability, and security against any potential threat internal or external. Recommend solutions to sustain sufficient protection.
10. Administer SQL server and its hosted databases. Regularly monitor system's health to retain optimal performance and dependability. Conduct testing and maintenance procedures regularly.
11. Oversee accurate and timely uploading of employees' attendance logs.  Coordinate with the IT team on any technical concern for immediate resolution
12. Configure auto-generated reports for execution on requested schedule. Conduct testing prior to implementation. Monitor results and modifies related parameters if necessary.

TECHNICAL SUPPORT

1. Attend to all software-related user incidents and requests. Coordinate with external partners (vendor/local service provider) when escalation is needed. Prepare documentation, monitor progress and update concerned user regularly for the status.  Provide IT Manager details of critical and long pending and unresolved issues.
2. Review and assess user requests then come up with resolution requirements (time, cost, other resources). Discuss with IT Manager those that could potentially be converted into a major project.
3. Provide users with tips or quick guides on the use of Office 365 applications to enhance their knowledge and productivity. Conduct user training when possible.
4. Design and develop computer programs in any applicable and available platforms (Visual Studio, Crystal Reports, VB Script, HTML, etc.) on request.  Maintain documentation for future reference.
5. Contribute to the team's continuous improvement. Recommend action, procedure or approach that can maintain the department's organizational health and its ability to respond and meet company goals.
6. Perform all other related duties that may be assigned from time to time.

QUALIFICATIONS:

• College Graduate of any Computer-related, Accounting or Engineering courses
• Prior experience in programming and techical support.
• Programming background adept to Visual Studio, Microsoft SQL and Crystal Report
• Microsoft Office Proficiency
• Web Development Background

• English language proficiency

• Willing to work in Ortigas, Pasig City

• Willing to start immediately