Team Lead

1 week ago

Tacloban City, Eastern Visayas, Philippines Virtual Staffing Solutions OPC Full time ₱900,000 - ₱1,200,000 per year

We are seeking a highly motivated and experienced BPO Team Leader to manage and develop a team of customer service/sales professionals. The ideal candidate will have a proven track record of exceeding performance targets, coaching and mentoring team members, and fostering a positive and productive work environment. Experience in the travel or sales account is a plus.

Key Responsibilities
  • Minimum 2 years of experience as a Team Leader in the BPO industry.
  • Excellent communication, leadership, and interpersonal skills.
  • Proven ability to manage retention and attrition, and drive KPIs.
  • Strong client relations management skills
Skills, Knowledge & Expertise
  • Manage day-to-day team activities, including task delegation and performance monitoring.
  • Coach and mentor team members to improve performance and behavior.
  • Develop and implement strategies to achieve team and organizational goals.
  • Conduct training and development programs for team members.
  • Monitor and report on team performance metrics.

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