Digital Commerce Specialist

POSITION SNAPSHOT

Location: Open slots for Meycauayan, Bulacan, PH

Company: Nestlé Business Services

Full-time, Hybrid

Bachelor's Degree

Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A day in the life...

The Digital Commerce Specialist for Salsify supports Nestlé partners in the area of product publication across channels and markets. He/she takes ownership of the syndication process, its success and act as an extension of the business team.

The specialist will closely collaborate with Digital Shelf Managers, eCommerce and Marketing teams.

Focus will be on quality and deadlines, ensuring standards and Nestlé guidelines and e-retailer channel requirements are respected for each deliverable, aiming for high level of quality in all tasks and act as a partner of choice for the Businesses.

• Operations - Daily performance of Salsify publication operations in coordination with partner markets, IT and vendor, according to learnings overtime during the adoption of the tool, and the participation of creation and leveraging best practices during the scale and maintenance face.
• Perform business requests and deliver best in class engagement with Central and market Purina organization, as well be a key stakeholder for Global MSE team.
• Help to create the correct model for the next waves of rollout from business understanding.
• Monitoring and analysis of KPIs, present actionable insights to business. Capable to drive the correct level of conversation between different stakeholders to enable the organization for the next level of adoption of the technology.
• Maintain an efficient market satisfaction rate.
• Capable to connect and enable technologies and vendors through expertise in the tool and business knowledge for leveraging next generation technologies.
• Help to create the correct team spirit within the Hub and be part of the new global publication stream. Capable to enable others in the team as well externally in other NBS teams in the future.
• Perform issue management to resolve failures/oversights rooted in tools, stakeholders, and/or e-retailer platforms 
• Conduct governance calls with the Business to run through the KPIs and SLA, volumes, issues and resolutions, updates impacting the service, process improvement (weekly, monthly, and/or quarterly)
• Transition market/service projects and onboard Businesses as part of the service expansion of the team

What Will Make You Successful

• University Degree in Digital Marketing, Digital Technologies or related fields
• Excellent speaking, writing and editing skills in English
• Ability to work with colleagues and partners located around the world
• Highly proactive, motivated, and innovative thinker, with ability and willingness to share his/her knowledge with peers
• A team-oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience. 
• Meeting deliverable requirements, service level agreements and specific targets
• Excellent communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times
• Able to manage both speed and quality
• Solid understanding of Product Information process (creation, storage, syndication, publication) and Digital Shelf
• Working in a corporate and multi-cultural environment
• Has the ability to understand and build simple to complex excel formulas based on given requirements and output needed