Technical Account Manager, Customer Experience

2 weeks ago

Manila, National Capital Region, Philippines NiCE Full time ₱900,000 - ₱1,200,000 per year

Company Description

NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations in over 150 countries, NiCE's platforms are widely adopted across industries, connecting people, systems, and workflows to work smarter at scale. Our solutions elevate performance across the organization, delivering proven measurable outcomes.

Role Description

This is a full-time, on-site role based in the National Capital Region, Philippines, for a Technical Account Manager, Customer Experience. The Technical Account Manager will be responsible for providing technical support and account management for customers using our AI-powered platforms. Daily tasks will include liaising with customers to understand their needs, troubleshooting technical issues, delivering product training, ensuring customer satisfaction, and driving adoption of NiCE solutions.

Qualifications

  • Technical Support, Troubleshooting, and Technical Problem-Solving Skills
  • Account Management and Customer Relationship Management Skills
  • Experience with AI-Powered Platforms and Systems Integration
  • Excellent Written and Verbal Communication Skills
  • Ability to Work Independently and as Part of a Team
  • Experience in Customer Experience or Customer Success roles is a plus
  • Relevant Technical Certifications or a Degree in Computer Science, Information Technology, or a related field

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