Technical Account Manager, Customer Experience

4 days ago


Manila, National Capital Region, Philippines NiCE Full time ₱900,000 - ₱1,200,000 per year

Company Description

NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations in over 150 countries, NiCE's platforms are widely adopted across industries, connecting people, systems, and workflows to work smarter at scale. Our solutions elevate performance across the organization, delivering proven measurable outcomes.

Role Description

This is a full-time, on-site role based in the National Capital Region, Philippines, for a Technical Account Manager, Customer Experience. The Technical Account Manager will be responsible for providing technical support and account management for customers using our AI-powered platforms. Daily tasks will include liaising with customers to understand their needs, troubleshooting technical issues, delivering product training, ensuring customer satisfaction, and driving adoption of NiCE solutions.

Qualifications

  • Technical Support, Troubleshooting, and Technical Problem-Solving Skills
  • Account Management and Customer Relationship Management Skills
  • Experience with AI-Powered Platforms and Systems Integration
  • Excellent Written and Verbal Communication Skills
  • Ability to Work Independently and as Part of a Team
  • Experience in Customer Experience or Customer Success roles is a plus
  • Relevant Technical Certifications or a Degree in Computer Science, Information Technology, or a related field

  • Account Manager

    2 weeks ago


    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    About GarretsGarrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry's largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in...


  • Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time ₱1,200,000 - ₱2,400,000 per year

    Join our dynamic team at Wealth Management and be at the forefront of delivering exceptional customer service. Unlock your potential and make a significant impact by helping our clients navigate their financial journey with confidence.As a Customer Service Manager (Individual Contributor) in Wealth Management, you will be the primary point of contact for our...


  • Manila, National Capital Region, Philippines Fresh Prints Full time ₱900,000 - ₱1,200,000 per year

    Technical Account ManagerAbout the RoleWe are seeking a Technical Account Manager to act as the bridge between our customers and our internal Sales, Customer Success, Support, and Engineering teams. This hybrid role combines pre-sales technical consultation, solution design, post-sales onboarding and adoption, and technical troubleshooting for customers.You...


  • Manila, National Capital Region, Philippines NiCE Full time ₱1,200,000 - ₱2,400,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?Our Technical Account Managers are...


  • Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱1,500,000 - ₱3,000,000 per year

    MEET COMPASSWe are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more If you enjoy...


  • Manila, National Capital Region, Philippines Vercel Full time $190,000 - $230,000

    About Vercel:Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, , and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.Our mission is to enable the world to ship the best products. That starts with creating a...

  • Project Manager

    6 days ago


    Manila, National Capital Region, Philippines Intelligent Technical Solutions Full time $60,000 - $80,000 per year

    Job Description:The Project Manager plays a key leadership role in planning, coordinating, and executing client-facing technical projects across Intelligent Technical Solutions (ITS). This position is responsible for managing medium to large-scale projects from kickoff through closeout, ensuring they are delivered on time, within scope, and aligned with...

  • Accounting Assistant

    2 weeks ago


    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱300,000 - ₱600,000 per year

    Job Description:Reconcile invoices and identify discrepancies.Create and update expense reports.Process reimbursement forms.Prepare bank deposits.Enter financial transactions into internal databases.Check spreadsheets for accuracy.Maintain digital and physical financial records.Issue invoices to customers and external partners, as needed.Perform other...


  • Manila, National Capital Region, Philippines NICE Systems Full time ₱1,500,000 - ₱3,000,000 per year

    So, what's the role all about?The Senior Technical Account Manager, CX is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with...


  • Manila, National Capital Region, Philippines Compass Experience Labs LLC Full time

    Career Opportunities with Compass Experience LabsA great place to work.Careers At Compass Experience LabsCurrent job opportunities are posted here as they become available.We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an...