Davao Centrale

3 days ago

Davao City P, Philippines VXI Global Solutions Full time ₱15,000 - ₱30,000 per year

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

  • Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
  • Answer calls in a timely manner with friendly demeanor and willingness to assist
  • Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
  • Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
  • Make necessary outbound follow ups when needed to support final resolution and satisfaction
  • Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
  • Responsible for ensuring that primary metrices are met

Education & Experience:

  • No work experience required
  • Contact center, Healthcare, Insurance, any work experience background preferred
  • Must be a High School Graduate
  • Must be at least 18 years of age
  • Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

  • Communication Skills
  • Customer Service Skills
  • Active Listening Skills
  • Critical Thinking, Analytical or Problem-Solving Skills
  • Proactive, Solutions-Oriented Mindset
  • Highly Motivated
  • Personal Effectiveness
  • Empathy; De-escalation skills
  • Integrity
  • Stress Tolerance
  • Able to maintain professional demeanor
  • Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Original Title: Davao Centrale - Customer Experience Advisors - November 2025

Req Id: R25_05861

Posted At: Sat Nov :00:00 GMT+0000 (Coordinated Universal Time)

Customer Service

Full Time

Davao City, Philippines, 8000

  • boiler engineers

    1 week ago

    Davao City, Davao, Philippines Davao Central Chemical Corporation Full time ₱900,000 - ₱1,200,000 per year

    About the roleDavao Central Chemical Corporation is seeking a skilled Boiler Engineer to join our team in Davao City, Davao del Sur. As a Boiler Engineer, you will play a crucial role in the maintenance and operation of our industrial boilers, ensuring efficient and safe performance to support our chemical manufacturing processes.What you'll be doingOversee...

  • IT Support for Davao Site

    4 weeks ago

    Davao City, Philippines Select VoiceCom Full time

    Overview IT Support for Davao Site role at Select VoiceCom . Position summary: Manage and maintain workstations and troubleshoot hardware and software issues. Work with all aspects of desktop computers including initial installation and roll-out, repairs, upgrades and day-to-day user support. Responsibilities Administer and monitor both Windows and Linux...

  • IT Support for Davao Site

    3 weeks ago

    Davao City, Philippines Selectvoicecom Full time

    Position Summary Manage and maintain workstations and troubleshoot hardware and software issues. Work with all aspects of desktop computers including initial installation and roll‑out, repairs, upgrades and day‑to‑day user support. Responsibilities Administer and monitor on both Windows and Linux Server. Computer/Network Maintenance and...

  • Registered Nurses for Davao Site

    4 weeks ago

    Davao City, Philippines Select VoiceCom Full time

    Join to apply for the Registered Nurses for Davao Site role at Select VoiceCom Assist with the processing of in-home patient care requests, pre-fill medication profile of patients, review and transfer medical charts and notes into the system, use diagnostic codes in translating written descriptions of diseases/illnesses/injuries, encode physicians...

  • Finance & Accounting Staff

    7 days ago

    Davao City, Davao, Philippines Davao Famous Bakery & Foods, Inc Full time ₱400,000 - ₱800,000 per year

    JOB SUMMARYThis position is responsible for providing support to all financial and accounting activities of the organization and ensures all company's payables, disbursements, and other operating expenses are processed in a timely manner.MAJOR DUTIES AND RESPONSIBILITIESPrepares payable and journal vouchers, expense, and accounts payable reports;Checks and...

  • Registered Nurses for Davao Site

    3 weeks ago

    Davao City, Philippines Select VoiceCom Full time

    Responsibilities Assist with the processing of in-home patient care requests Pre-fill medication profile of patients Review and transfer medical charts and notes into the system Use diagnostic codes in translating written descriptions of diseases/illnesses/injuries Encode physicians assessments and recommendations Generate and submit daily/weekly reports to...

  • Registered Nurses for Davao Site | 35K Salary Package + 25K Signing Bonus

    7 days ago

    Davao City, Davao, Philippines SVC PH Inc. Full time ₱35,000 - ₱60,000 per year

    Select VoiceCom is currently looking for Registered Nurses to start ASAPSelect VoiceCom is an American and Australian-owned company providing BPO services from its offices in Cebu IT Park and Felcris Centrale Mall Davao. We recently celebrated our 16th anniversary. While our main goal is to provide first class service to all of our clients, this is directly...

  • Senior Data Analyst for Awesome CX by Transcom

    2 weeks ago

    , Davao del Sur, Philippines Awesome CX by Transcom Full time

    Senior Data Analyst for Awesome CX by Transcom- Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Senior Data Analyst for our Awesome CX by Transcom Davao site. This role is pivotal in building dynamic dashboards, forecast demand, and collaborate cross-functionally to drive strategic growth. Strong SQL,...

  • Systems Administrator

    2 weeks ago

    Davao City, Philippines OnseSource Global Full time

    The Systems Administrator (Site Technical Support) is responsible for providing on-site technical support and administration of IT systems, servers, and end-user devices. This role ensures the smooth operation of hardware, software, and network resources within the assigned location, acting as the primary point of contact for technical support and...

  • Systems Administrator

    2 days ago

    Davao City, Philippines OnseSource Global Full time

    The Systems Administrator (Site Technical Support) is responsible for providing on-site technical support and administration of IT systems, servers, and end-user devices. This role ensures the smooth operation of hardware, software, and network resources within the assigned location, acting as the primary point of contact for technical support and...