Special Portfolio Manager

4 days ago

Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱2,000,000 - ₱2,500,000 per year

About The Role

The Special Portfolio Manager handles assigned Teams and would directly supervise Team Leaders of the group.  The purpose of this role is to manage the Team and provide strategies to ensure targets are achieved and performance standards are met.

How you'll contribute

  • Ensure effective collector utilization and allocation (including shift management) and daily productivity benchmarks are met.

  • Monitor and update established KPIs of supervised team regularly, to enhance team's performance.

  • Distribute established KPIs and develop other methods to motivate Insurance and Air Collectors and Team Leaders to maximize productivity and efficiency.

  • Coordinate with teams' Team Leaders to ensure monitoring of identified opportunities for capacity adjustments or better shift planning and outbound calling strategy is being executed according to design, and the information flow between agents is efficient.

  • Evaluate overall Collector's performance regularly (including random call listen-ins) with coordination with the Phone Monitoring Officer and Team Leaders to identify areas of improvement and implement necessary changes to improve efficiency

  • Communicate with other Team Managers within the Department and Team Leaders about dialer performance, outbound and inbound calling trends, to identify opportunities for improvement with respect to overall collections performance.

What we're looking for

  • Well verse with various collection processes and has an eye for details

  • Good leadership and managerial skills

  • Strong time and people management skills

  • Good verbal and written communication skills

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

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