Customer service Representative

2 days ago

Baguio City, Cordillera, Philippines Brandlink PH Full time ₱1,040,000 - ₱1,500,000 per year

Job description:

The CSR position will communicate by responding to inbound phone calls, online posts related to products and online inquiries from customers all over the world. The ideal candidate will assist customers with account information, purchasing information, specific content or with account authorization, processing orders and refund requests and troubleshooting for one of our international and innovative clients. Pursuing candidates with the following:

  • A strong affinity with social media, linguistic and technology
  • A passion for customer service exhibited by courteous telephone etiquette, online presence, engagement, empathy, patience and professionalism
  • A sense of ownership of the total customer experience including comprehensive issue resolution
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

REQUIREMENTS:

Must have one year experience

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

WHAT WE ARE LOOKING FOR:

Ensure all visitors, customers, guests and clients experience an excellent customer service journey

Monitor all expressions about our client

Pro-actively share knowledge with our client to improve their products and services

Reactively, as well as proactively, respond to our customers to help them solve a broad range of questions regarding their products and services

Improve the consumer experience on all the social media channels our client is active on

Strive for 100% customer satisfaction on all social media channels

Manage, maintain and improve online reputation of client

Job Type: Full-time

Benefits:

Company Christmas gift

Company events

Opportunities for promotion

Paid training

Promotion to permanent employee

Schedule:

8 hour shift

Supplemental Pay:

13th month salary

Bonus pay

Overtime pay

Performance bonus

Education:

Senior High School (Preferred)

Experience:

Customer Service Representative: 1 year (Preferred)

Language:

English (Preferred)

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