ICT On-Site Support and Build Area Staff

3 days ago

Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time $70,000 - $120,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impactWHY JOIN THE A-TEAM?

Come for a career, stay for the fun

·       HMO coverage for you and your family**

·       Yearly Kick Off Parties with major giveaways (like the car in 2023)

·       Get recognized through our 'Value Awards'

·       Grow your career - yes, we love to promote internally

·       Do meaningful work and collaborate with the best

· promotions given each year

· ,700+ leadership training courses

A Glimpse into Your New Role

As an ICT On-Site Support and Build Area Staff, your role is vital in keeping our customers and employees happy and contributing to our organization's growth and success.

In this role, you will:

  • Troubleshoot minor equipment malfunctions and resolve issues as directed by knowledge-based tools, IT Service Desk, and/or the Shift Supervisor.
  • Monitor user and system adherence to security standards.
  • Evaluate and test equipment, network/software, and system tool products, submitting recommendations to the shift supervisor.
  • Operate and monitor divisional operating systems, platforms, network, servers, and software, escalating and/or resolving exceptions in accordance with established procedures.
  • Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software complying with given standards and guidelines.
  • Escalate issues to higher levels of support when needed.
  • Document, track, and monitor problems to ensure timely resolution.
  • Set and load computer equipment with required items and prepare equipment for operations.
  • Gather and analyze information about the user's issue and determine the best way to resolve their problem.
  • Ensure hardware accessories are functional and usable, troubleshooting hardware issues as the primary scope of support.
  • Provide physical support to all system users.
  • Act as a second layer of support to prepare machines for WFH users, configure VPN for out-of-office environments, and arrange logistics of technology items for delivery for home use.
What You'll Bring
  • Experience in troubleshooting and providing IT support.
  • Basic understanding of network systems, operating systems, and IT hardware.
  • Strong problem-solving skills and attention to detail.
  • Ability to communicate effectively and work collaboratively with a team.
  • Excellent organizational and time management skills.
WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·     Curious and Clever: Smart questions spark smart solutions.

·     Entrepreneurial Energy: Think like an owner. Solve like a founder.

·     Fast with Intent: We move fast and deliver real results.

·     Laugh and Learn: We don't take ourselves too seriously, just our results.

What are you waiting for?

Come for a career, stay for the fun

Join the A-Team and experience the A-Life

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