Managed Services Product Manager

Powering the Future of Managed Services

Lead marketplace innovation and redefine IT service delivery. As a marketplace project lead, you'll gain international opportunity, drive impact in the managed services industry, and make your mark in a transformative role while staying rooted in the Philippines and shaping a legacy in tech.

Job Description:

As a Managed Services Product Manager, you will lead the design, packaging, and launch of a modern MSP portfolio inside a distributor marketplace. From service audits to client rollout, you'll manage every stage of the project to ensure smooth integrations, optimized offerings, and successful delivery.

Job Overview:

Employment type: Project-based for 4 months (with possible extension)

Shift: Day Shift (12:00 PM - 9:00 PM PHT, overlap with Canadian Eastern morning meetings); Weekends off

Work setup: Permanent WFH

Exciting Perks Await

• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Mandatory Requirements

• Minimum 3 years of experience in an MSP (Managed Services Provider) environment
• Hands-on experience with Pax8 OR Sherweb, AppDirect, CloudBlue, or similar marketplace
• Strong service packaging, SLA design, and pricing skills for MSP offerings
• Familiarity with PSA platforms (HaloPSA preferred; ConnectWise or Autotask acceptable)
• Strong understanding of cloud licensing, provisioning workflows, and vendor relationships
• Excellent communication skills in English (spoken and written)
• Ability to work Eastern Time overlap (Canada) for daily syncs

Preferred Skills

• Experience integrating marketplace platforms with PSA and accounting systems
• Knowledge of Xero or equivalent accounting software
• Experience building client-facing product catalogs
• Background in launching new service offerings in MSP environments

Your Daily Tasks

Role Summary

• Lead the design, packaging, and launch of the updated Managed Services portfolio inside a Pax8-powered marketplace
• Audit current services and create tiered packages
• Configure the marketplace, integrate with HaloPSA and Xero, train staff, and support rollout

Key Deliverables

• Weeks 1-4: Service audit, tiered package design, Pax8 onboarding initiated
• Weeks 5-8: Marketplace configuration, PSA/Xero integration, internal launch
• Weeks 9-16: Client-facing marketplace rollout and optimization

About the Client

Transforming IT Through Marketplace Innovation

Our client is a dynamic technology solutions provider dedicated to helping businesses evolve with modern managed services. By leveraging cutting-edge platforms and global partnerships, they deliver streamlined IT operations and cloud services that empower organizations worldwide. With a mission to simplify complexity, they drive innovation while ensuring reliability, scalability, and long-term growth.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra