Assistant Banquet Manager

2 days ago

Pasig, National Capital Region, Philippines Astoria Vacation & Leisure Club, Inc. Full time $20,000 - $30,000 per year

Job Description

The Assistant Banquet Manager supports the Banquet Manager in overseeing all banquet and event operations, ensuring seamless setup, service, and breakdown for functions. This role supervises banquet staff, coordinates with other departments, manages event logistics, and ensures guest satisfaction through efficient service and high-quality standards. The Assistant Banquet Manager helps maintain inventory, staff schedules, and operational procedures while upholding the property's service expectations.

Key Responsibilities:

Event Coordination & Execution

  • Assist in managing daily banquet operations, including setup, service, and cleanup
  • Ensure event spaces are arranged according to client specifications and hotel standards
  • Coordinate with kitchen, audio-visual, and service teams for smooth event execution
  • Oversee the timing and flow of events, ensuring all service stages are prompt and organized

Team Leadership & Supervision

  • Supervise banquet servers, captains, and setup crews during events
  • Assist in conducting training for new and existing staff on service standards
  • Assign tasks, create staff schedules, and ensure adequate manpower for events
  • Provide guidance and support to the team during high-pressure functions

Guest Relations & Service Quality

  • Greet clients and event organizers, ensuring their needs are addressed promptly
  • Handle guest requests and resolve issues professionally and efficiently
  • Conduct event walkthroughs to maintain quality and uphold service standards

Operational & Administrative Duties

  • Assist in maintaining banquet inventory, including linens, equipment, and supplies
  • Support the Banquet Manager in budgeting, cost control, and forecasting needs
  • Ensure compliance with hotel policies, safety procedures, and sanitation standards
  • Help prepare event reports, staff performance evaluations, and improvement plans

Collaboration & Communication

  • Work closely with Sales, F&B, Culinary, and Events teams to ensure accurate event coordination
  • Communicate event details clearly to all relevant staff before and during functions
  • Attend departmental meetings and contribute to operational planning

Qualifications

  • Experience in banquet operations or F&B service, preferably in hospitality
  • Strong leadership, communication, and organizational skills
  • Ability to manage multiple events and work under pressure
  • Excellent customer service and problem-solving abilities
  • Knowledge of banquet setups, service techniques, and event flow
  • Diploma or degree in Hospitality Management is an advantage

Job Type: Full-time

Benefits:

  • Employee discount
  • Opportunities for promotion
  • Paid training
  • Staff meals provided

Education:

  • Bachelor's (Preferred)

Experience:

  • Food service: 4 years (Required)
  • Assistant Banquet Manager: 4 years (Required)

Work Location: In person

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