Client Engagement Specialist

4 hours ago

Pasig, National Capital Region, Philippines StratifyIQ Full time

We're a U.S.-based company with team members across the Philippines, and we're looking for a Client Engagement Specialist to join our remote team. If you enjoy building relationships, solving problems, and delivering exceptional customer service, this may be the role for you.

This position is highly interactive and client-facing—ideal for someone confident on video, great with communication, and motivated to help clients succeed.

Key Responsibilities:

  • Conduct client-facing video calls and screen shares to guide users and build strong rapport

  • Manage a portfolio of 75–100 clients, ensuring a high level of satisfaction and product adoption

  • Respond to customer inquiries and provide solutions via video, email, and chat

  • Track client activity, update records, and follow up consistently to support retention

  • Identify upsell opportunities and support overall account growth

Requirements:

  • 1–3 years of account management, customer success, or client-facing experience (must be clearly shown on your resume)

  • Excellent spoken and written English with professional communication skills

  • Strong comfort level with live video calls and screen-sharing presentations

  • Highly organized, proactive, and detail-oriented

  • Familiarity with tools like Salesforce, SalesLoft, ZenDesk, or similar (a plus, not required)

  • Experience managing multiple client accounts and meeting retention or upsell goals

  • Ability to work independently in a fast-paced, remote environment

  • Stable internet connection of at least 200 Mbps

  • Dual-monitor setup and distraction-free workspace

Compensation:

  • Training Pay: $7,200 USD per year

  • Post-Training Salary: $8,400 USD per year

  • Performance-based growth opportunities available

Why Work With Us:

  • Join a growing, U.S.-based company that values its global team

  • Be part of a supportive and collaborative work culture

  • 100% remote work, long-term opportunity

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