Directories Coordinator

Industry:

Behavioral Health

Work Arrangement:

Fully Remote

Job Type:

Independent Contractor, Full-Time

Work Schedule:

Monday to Friday, with strong U.S. business hours overlap (EST preferred)

Locations:

• Philippines
• LATAM (Mexico, Colombia, Brazil, Argentina)
• Other remote regions with strong English communication and role-relevant experience

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for: WATCH HERE

Why Work with Us?

At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

About the Company:

A multi-location behavioral health and addiction treatment organization operating a growing network of treatment centers across the U.S. Patients often discover these centers through third-party directories such as Google, Bing, SAMHSA, Yelp, BBB, and industry-specific listing platforms. These directories are a major acquisition channel that directly influences patient admissions.

The marketing team operates in a fast-paced, performance-driven environment. While paid media and reporting are well-managed, external directories currently lack a dedicated owner—resulting in outdated profiles, gaps in consistency, and missed admissions opportunities. This role will take full ownership of this high-impact channel.

Role Overview:

The Directories Coordinator will serve as the single point of ownership for all external directory listings across platforms and treatment center locations. You will ensure every listing is accurate, complete, compliant, and optimized—directly supporting the organization's goal of increasing patient admissions.

This role is ideal for a highly organized, systems-driven coordinator who thrives in structure, process, and managing many moving parts simultaneously.

Your Impact:

• Transform disorganized directory data into a clean, controlled system-of-record
• Improve visibility, trust, and patient admissions by maintaining accurate listings
• Own vendor communication and ensure consistent follow-through
• Proactively identify new directory opportunities that drive visibility and conversion
• Become the internal authority for all directories, reporting, and updates

Core Responsibilities:

Directory Ownership & Updates:

• Fully own and update profiles across major directories (Google Business, Bing, SAMHSA, Yelp, BBB, and treatment-specific portals)
• Ensure all listings are complete, accurate, and consistent (images, descriptions, hours, contacts, compliance details)
• Launch new listings as new locations open

Organization & Systems Management:

• Restructure the existing multi-tab directory spreadsheet into a clean master source of truth
• Maintain accurate records of logins, vendor contacts, ticket statuses, and updates
• Track work independently with minimal follow-up required

Vendor & Directory Management:

• Serve as the point of contact for paid directory vendors
• Submit required recurring data and escalate issues when needed
• Monitor responsiveness and ensure resolutions for update blocks or listing problems

Review Support & Performance Tracking:

• Support review collection strategies within platform guidelines
• Follow up with center teams to improve review activity
• Track responsiveness and escalate delays

Expansion & Opportunity Scouting:

• Audit new directories to identify relevance and potential ranking value
• Document requirements, potential costs, and visibility mechanics
• Recommend strategic opportunities for directory investments

Requirements:

Key Requirements:

• Deep comfort managing detailed, multi-step workflows
• Strong systems-building and organization skills
• Ability to work independently with minimal supervision
• Strong English communication for vendor and internal coordination
• High accountability and ownership mindset
• Ability to navigate multiple platforms simultaneously

Must-Haves (Required):

• Experience in a detail-heavy coordination or operations role
• Strong spreadsheet proficiency (Google Sheets or Excel)
• Proven ability to manage many moving parts without dropping tasks
• Excellent written communication
• Self-managed, proactive work style

Nice-to-Haves (Preferred):

• Experience managing online listings/directories (Google Business, Bing Places, SAMHSA, Yelp, BBB)
• Experience in healthcare, behavioral health, or multi-location businesses
• Vendor management experience
• Familiarity with directory compliance surveys

Tools Proficiency:

Must-Haves (Required):

• Google Sheets / Excel
• Directory platforms (Google Business, Bing Places, SAMHSA, Yelp, BBB)
• Email

Nice-to-Haves (Preferred):

• Internal marketing reporting tools

Benefits:

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Generous PTO: In accordance with company policy
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide
• Work-Life Balance: Flexible hours that support a healthy balance

Our Recruitment Process:

• Application
• Screening
• Skills Assessment
• Top-grading Interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?:

If you're passionate about patient care and thrive in fast-paced, mission-driven environments, this role is for you. Apply now to join a healthcare team making a lasting impact on the lives of migraine patients.