Customer Success Data Analyst

2 weeks ago

Taguig, National Capital Region, Philippines First Circle Full time

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We're looking for a results-driven and analytical Data Analyst to support our Customer Success Team. In this role, you'll play a critical part in improving the performance and efficiency of our customer operations. You'll be responsible for extracting actionable insights from data, identifying opportunities for process improvements, and working cross-functionally to implement impactful programs that enhance both internal workflows and the overall customer experience.

Responsibilities
  • Extract and analyze data from our data warehouse to uncover insights that drive and improve key performance metrics for the Customer Success team
  • Develop and implement operational programs and process improvements to optimize team efficiency and enhance the customer experience
  • Collaborate cross-functionally with teams such as Product, Tech, and Product Operations to operationalize initiatives and ensure smooth execution
  • Monitor performance metrics and data trends regularly, providing actionable recommendations based on insights
  • Identify operational bottlenecks proactively and design scalable, data-driven solutions

Requirements

  • Bachelor's degree in Business, Economics, Management, or a related field
  • Minimum of 2 years of experience in operations, business analysis, customer success, or a similar role
  • Comfortable working with large datasets and translating data into actionable insights
  • Familiarity with SQL or other data querying tools
  • Strong problem-solving and analytical skills
  • Ability to manage multiple projects and stakeholders in a fast-paced environment
  • Highly organized and detail-oriented

Benefits

  • Join a team with a deeply collaborative culture Learn more here: 
  • Hybrid work set-up: 2 days per week in our BGC office; remote the rest of the time.
  • Additional perks & benefits including HMO coverage from day one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.

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