Collections Analyst, Global Accounts Receivables

As a Collections Analyst, you will support Amazon's strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated-someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.\r

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Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment, for our Advertising business line. \r

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This role will require for the successful candidate to: - Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.

- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.

- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.

- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.

- Managing internal and external Accounts Receivable inquiries.

- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.

- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.

- Understand the pain points of customers and solve our customer's problems.

- Providing prompt, efficient, detailed, customer-oriented service to customers.

- Escalating when appropriate to direct manager and/or senior leaders.

- Keeping detailed notes, task creation and reminders in our collections tools.

- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.

- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

- Analyze trends and suggest process improvements.

- Perform other projects and duties as required.

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Working Conditions:\r

- Normal Office Environment.

- Report daily to the Pasay office.

- This role will primarily be reporting on a Australia shift and may also be requested to be on shifting schedule from time to time.

- Work during Holidays as may be required by the Company.

- May be asked to render overtime on critical and peak times as may be required by the Business.

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A day in the life

- Respond to emails

- Follow up payments

- Call customers

- Resolve issues of customers

- Escalate to business and seek for help

About the team

Team is consist of 60+ Collection nalysts who manage AWS strategic customers

BASIC QUALIFICATIONS

- Graduate of a Bachelor's Degree

- Must have at least 3 years Collections background from Shared Services/BPO

- Must have a basic/intermediate knowledge in MS Excel

- Knowledge on Outlook and Word or similar desktop applications

- Good Communications skills both in Writing & Verbal

- Can work under pressure/ with deadlines

- With continuous improvement mindset

- Graduate of 4 yr business course

- Collections background from shared services

PREFERRED QUALIFICATIONS

- Preferably has working knowledge on Oracle Financials or other Finance ERP tools.

- with strong collections background

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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