After Sales Associate

4 days ago

Las Piñas, National Capital Region, Philippines GoPrime Technology Corp. Full time ₱184,000 - ₱228,000 per year

JOB SUMMARY

The After Sales Associate is responsible for providing technical support to clients remotely. Take corrective actions

to ensure customers' satisfaction, resolve technical product-related issues, and write customer summary reports.

Develops solutions to complex problems and recommends procedures. Implement measures to improve and

increase customer satisfaction.

DUTIES AND RESPONSIBILITIES

  • Respond to and resolve advanced technical support questions or issues raised by clients.
  • Provide timely and accurate customer feedback.
  • Educate clients on product and service features to minimize technical challenges.
  • Conduct follow-ups to ensure client issues are fully resolved.
  • Maintain detailed records of daily customer interactions, installation activities, reported concerns, solutions provided, and any additional actions required from management or repair personnel.
  • Continuously enhance technical knowledge by studying trade publications, operating manuals, and diagnostic materials.
  • Perform daily and weekly checks of client data to identify and prevent future issues proactively.
  • Collaborate with colleagues to research and resolve technical concerns.

SKILLS AND QUALIFICATIONS

Education and Training

  • At least college level, with several years of experience in technical support.

Computer Skills

  • Proficient in using computer systems to create and maintain updated customer databases.
  • Strong working knowledge of PC and Mac operating systems, Microsoft Office, and Google Workspace applications.

Communication Skills

  • Strong oral and written communication skills, with the ability to remain calm and professional in all situations.
  • Skilled at explaining technical issues clearly to both technical and non-technical users.
  • Interpersonal and Service Skills
  • Persuasive, proactive, and customer service–oriented.
  • Committed to fostering positive interpersonal relationships while maintaining discretion and
  • confidentiality.
  • o Demonstrates a genuine desire to help others achieve their best.
  • Professional Competencies
  • Ability to work independently and manage time effectively.
  • Strong problem-solving and decision-making skills.

Preferred Skills (Not Required but an Advantage):

  • At least 1 year of experience in customer service, after-sales support, or team coordination (experience in the solar industry is a strong plus).
  • Familiarity with Net Metering processes and after-sales documentation.
  • Experience in preparing performance dashboards and meeting reports.
  • Proactive, solution-oriented mindset with strong initiative.
  • Tech-savvy and comfortable using Microsoft Office, Google Workspace, and similar digital tools.

Job Types: Full-time, Permanent

Pay: Php18, Php19,000.00 per month

Benefits:

  • Company events
  • Life insurance
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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