Forecasting Manager

3 days ago

Ortigas Metro Manila, Philippines iSupport Worldwide Full time ₱1,500,000 - ₱3,000,000 per year

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a Forecasting Manager to lead assessments, workshops, and process improvement projects that enhance client operations. You'll design target-state WFM models, support transformation initiatives, and serve as a trusted advisor to senior stakeholders. This role is ideal for WFM experts ready to move from hands-on scheduling or forecasting into a client-facing, strategic consulting role.

You will provide the best service to our partner brands by performing these tasks:

  • Lead discovery workshops and current-state assessments with client stakeholders
  • Analyze WFM processes, data, and methodologies to identify improvement opportunities
  • Design target-state workflows, governance frameworks, and implementation roadmaps
  • Partner with Project Leads and Data Analysts to define KPIs, reporting, and deliverables
  • Facilitate training and knowledge transfer to support client adoption of new tools
  • Provide ongoing advisory support during automation or transformation initiatives
  • Ensure WFM outputs align with business KPIs such as SL, AHT, CSAT, and cost-to-serve
  • Contribute to process documentation and WFM standardization initiatives
Who are we looking for?
  • Bachelor's degree in Business, Statistics, Industrial Engineering, or related field
  • At least 5 years of experience in Workforce Management (WFM) within BPO or contact center operations
  • Strong understanding of forecasting, capacity planning, scheduling, and real-time management
  • Advanced knowledge of contact center metrics and their impact on business outcomes
  • Experience analyzing and redesigning WFM processes and implementing best practices
  • Skilled communicator able to facilitate workshops, present insights, and influence stakeholders
  • Hands-on experience with WFO tools (IEX, Calabrio, eWFM, or similar)
  • Proficiency with reporting and visualization tools (Power BI, Tableau, or similar)
  • Collaborative mindset — able to work closely with data teams and client managers
  • Exposure to automation, AI, or analytics-driven WFM transformation initiatives
  • Excellent documentation, presentation, and problem-solving skills
Company Perks:
  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

  • Forecasting Manager

    3 days ago

    Ortigas, Philippines iSWerk Full time ₱1,200,000 - ₱1,440,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Forecasting Manager to lead assessments, workshops, and process improvement projects that enhance client operations. You'll design target-state WFM models, support transformation initiatives, and serve as a trusted advisor to senior stakeholders....

  • Forecasting Manager

    2 days ago

    , Metro Manila, Philippines iSupport Worldwide Full time

    Be a part of our fast-growing team and unchain all the possibilities! What is your mission? We are looking for a Forecasting Manager to lead assessments, workshops, and process improvement projects that enhance client operations. You’ll design target-state WFM models, support transformation initiatives, and serve as a trusted advisor to senior...

  • Workforce Management Forecaster

    18 hours ago

    Manila, National Capital Region, Philippines General Motors Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times...

  • WFM Forecasting

    3 days ago

    Manila, National Capital Region, Philippines Insite Managed Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    This is for international applicants only. If you are located in the U.S., please visit our Careers Page.We are unable to sponsor or take over sponsorship of an employment Visa at this time. We do not offer international contractor roles, ONLY international employment agreements.Curious? Join the InsiteJourneyThis is a remote role for individuals who...

  • Workforce Capacity Planner with Forecasting experience

    4 weeks ago

    , Metro Manila, Philippines Optum Full time

    Workforce Capacity Planner with Forecasting experience 2 days ago Be among the first 25 applicants Overview Role: Workforce Capacity Planner with Forecasting experience. Responsibilities and qualifications described below. Responsibilities Gather, analyze, review, predict, and identify trends in complex data. Provide analysis and interpretation for...

  • Forecasting, Planning,

    1 week ago

    Manila, National Capital Region, Philippines Shopee Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionEvaluate the impact of Shopee's spending plans on its growth objectives for users, sellers, and overall profit/loss, with a particular focus on vouchers, rebates and variable costs. Over time, this scope will expand to include fixed costs as wellProve to management through statistical models that spending plans given current knowledge are...

  • Accountant - Oracle Fusion ERP

    21 hours ago

    Ermita, Metro Manila, Philippines Global Process Manager Inc. Full time ₱600,000 - ₱800,000 per year

    Key Responsibilities:Financial Management & Reporting:• Maintain and reconcile financial records using Oracle Fusion ERP.• Prepare monthly, quarterly, and annual financial reports.• Assist in financial audits and liaise with external auditors.Accounts Payable & Receivable:• Process invoices, payments, and reconciliations.• Manage customer invoices...

  • Workforce Forecaster and Planner

    1 week ago

    Manila, National Capital Region, Philippines Optum Full time ₱60,000 - ₱120,000 per year

    Job ResponsibilitiesGather, analyze, review, predict, and identify trends in complex data.Provide analysis and interpretation for operational and business review and planning.Support both short-term and long-term operational and strategic business activities through analysis.Develop and implement recommended business solutions based on research and data...

  • Senior SME for GL and P/L Forecast

    3 weeks ago

    , Metro Manila, Philippines Fujitsu Full time

    HR Talent Acquisition Specialist | Human Resources, Recruiting, Interviewing At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to...

  • Finance Manager

    1 week ago

    Ortigas, Metro Manila, Philippines iSupport Worldwide Full time ₱2,000,000 - ₱2,500,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Finance Manager to oversee end-to-end financial operations, ensure compliance with Philippine regulations, and drive strategic planning with management. In this role, you'll prepare and review financial reports, manage budgeting and forecasting, and...