Client Services Associate

1 week ago

Philippines Scale Virtually Full time ₱720,000 - ₱840,000 per year

About the Role

At Scale Virtually, we help fast-growing U.S. companies streamline operations, optimize offshore teams, and scale with confidence. As part of our Client Services team, you'll work directly with clients across industries like healthcare, e-commerce, tech, and logistics to solve real operational challenges.

Your role is to document, organize, and improve client workflows—turning complex processes into clear, scalable SOPs, process flows, and internal guides. This is a client-facing role ideal for someone with strong technical writing, process documentation, leadership/mentorship, and client management experience.

What You'll Do

  • Document business processes by creating detailed SOPs, process maps, workflow diagrams, and internal guides
  • Work directly with U.S.-based clients to understand requirements, gather information, and identify operational inefficiencies
  • Analyze and improve inefficient workflows, recommending solutions that enhance speed, accuracy, and scalability
  • Lead client calls, workshops, and discovery sessions to clarify processes and align stakeholders
  • Train, mentor, and guide internal/offshore teams on updated processes and documentation
  • Ensure cross-team coordination, smooth handoffs, and consistent delivery of high-quality outputs
  • Maintain and update documentation as processes evolve, ensuring alignment across departments
  • Support operational leadership by providing insights into gaps, bottlenecks, and improvement opportunities

Why This Role Matters

  • Your documentation becomes the backbone for training, onboarding, and scaling offshore teams
  • You help clients eliminate confusion, reduce errors, and improve SLA performance
  • You directly influence operational efficiency, client satisfaction, and team productivity
Requirements

You're a Great Fit If You...

  • 2+ years in process documentation, technical writing, operations, BPO/client services, or workflow management
  • Proven experience creating SOPs, process flows, user guides, or operational playbooks
  • Experience in client handling, account management, or client-facing project work
  • Demonstrated ability to identify inefficiencies, analyze workflows, and propose process improvements
  • Strong leadership or mentorship experience, especially in guiding teams through process changes
  • Excellent English communication skills—written, verbal, and documentation-focused
  • Highly organized, detail-oriented, and comfortable managing multiple documentation projects
  • Skilled with tools like Google Workspace, Lucidchart, Miro, ClickUp, Asana, Trello, or similar
  • Thrives in fast-paced remote environments and can work independently with minimal supervision

Preferred / Nice-to-Have

  • Experience working with U.S.-based clients
  • Background in offshore team operations, BPO workflows, or process alignment
  • Familiarity with knowledge base building or documentation systems
Benefits

What You'll Get

  • 60,000 to 70,000 monthly based on experience (Negotiable)
  • Paid onboarding and training
  • Fully remote work setup
  • Exposure to U.S. startups and growing companies across multiple industries
  • A role where your work directly drives client success and operational performance

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