Cloud Operations Analyst

2 days ago

Manila, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱1,200,000 - ₱2,400,000 per year


As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT Cloud offerings.

Responsibilities:

  • Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.
  • Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.
  • Provide support for production and non-production environments to ensure system uptime and expected service levels.
  • Consider building automation scripts that improves internal tools and processes.
  • Develop and document processes based on understanding of operational objectives and the related technologies and tools used in those processes.
  • Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks.
  • Work and communicate effectively with colleagues, end-user clients and various levels/roles of management.
  • Work with solution architects, infrastructure engineers, developers and other support teams technical project delivery.
  • Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs.
  • Flexibility to work in a rotating shift system where shift schedules are determined unpredictably by business demand and changes in the service environments.

The Requirements

  • Degree holder preferably in Information Technology, Computer Science or Computer Engineering.
  • Experienced in supporting and managing Azure or other cloud services.
  • Demonstrated experience in the technical implementation of IT projects.
  • Excellent understanding of end-to-end support process from client to different support escalation levels.
  • Experience in managing infrastructures, server environments and operations.
  • Experience in using infrastructure monitoring.
  • Experience in working in multiple time-zones/countries.
  • High level of confidence in dealing with clients and colleagues of different nationalities.
  • Experience in analyzing and mitigating security related issues and threats.
  • Excellent analytical and problem-solving skills in-order to identify and respond to unexpected or disruptive events.
  • Good working knowledge of Powershell or other scripting language for automation.
  • Familiarity with ITILv3 or ITIL v4.
  • Excellent written and oral English communication skills.

Qualifications that would be advantageous for the position

  • Microsoft Certifications or other cloud certifications.
  • Experience in supporting 24/7 web-based applications.
  • Experience as a DevOps team member maintaining SaaS applications.

  • Cloud Operations Support Analyst

    2 days ago

    Manila, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱250,000 - ₱500,000 per year

    Requirements:EssentialPrevious hands on experience in Azure Cloud Support , Software, Applications or Helpdesk Teams.Experience in supporting Cloud technologies,Excellent communication/organization skills, command of business English Experience of dealing with several different client problems each day, researching to find the answers, communicating directly...

  • Cloud Operations Storage Engineer

    2 days ago

    Manila, National Capital Region, Philippines TapTalent Full time ₱60,000 - ₱120,000 per year

    We're Hiring: Cloud Operations Storage Engineer We are looking for a skilled Cloud Operations Storage Engineer with extensive experience to join our dynamic team. The ideal candidate will have a strong background in cloud storage solutions, infrastructure management, and operational excellence to ensure the performance and reliability of our cloud...

  • Google Cloud Administrator

    1 week ago

    Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Looking for remote work? Sysgen RPO is hiring Google Cloud AdministratorAbout the role:Direct hire with clientPermanent role/ Full-timeRemote work/ Work anywhere in the PHWeekday work scheduleNight shift·       Administer and manage Google Cloud Platform services and infra, supporting solutions including BigQuery, Bigtable and Compute...

  • Security Operations Center Analyst

    2 days ago

    Manila, National Capital Region, Philippines Throne Solutions Full time ₱900,000 - ₱1,200,000 per year

    Job Title: SOC Analyst (L3)Location:Manila, PhilippinesEmployment Type:Full-time, Onsite/HybridAbout Throne SolutionsThrone Solutions partners with global enterprises to deliver cutting-edge IT and cybersecurity services. We are expanding our Security Operations team inManila, Philippines, and seeking an experiencedSOC Analyst (Level 3)to lead advanced...

  • Technical Writer

    2 weeks ago

    Manila, National Capital Region, Philippines Vault Cloud Full time ₱900,000 - ₱1,200,000 per year

    Vault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be...

  • Partner Operations Analyst

    1 week ago

    Manila, National Capital Region, Philippines Five9 Full time ₱40,000 - ₱80,000 per year

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Partner Operations Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Five9 Full time ₱1,200,000 - ₱2,400,000 per year

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Cloud Operations Engineer

    2 days ago

    Manila, National Capital Region, Philippines Crescendo Full time ₱1,200,000 - ₱2,400,000 per year

    Role DetailsLocation: Hybrid - Manila  Contract Duration: Full TimeWork Schedule: 10am - 6pm, US Mountain Time and some weekends About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that...

  • Partner Operations Analyst

    2 days ago

    Manila, National Capital Region, Philippines RingCentral Full time ₱1,500,000 - ₱3,000,000 per year

    Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue...

  • Professional Services Operations Analyst

    1 week ago

    Manila, National Capital Region, Philippines RingCentral, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Professional Services Operations AnalystSay hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are...