Scrum Master

Your potential has a place here with TTEC's award-winning employment experience.  As a Scrum Master working remotely in Metro Manila Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

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What You'll Do:
Looking to be part of a Global and Dynamic Support Team? We are seeking a highly motivated and experienced Agile Scrum Master to support the management and continuous improvement of our enterprise Microsoft Dynamics Sales and Customer Service system. The ideal candidate will play a pivotal role in facilitating agile practices and fostering a collaborative environment where cross-functional teams can thrive.

You'll report to the Manager, IT Solutions. The Scrum Master will ensure the successful delivery of projects and enhancements related to Microsoft Dynamics, enabling business continuity and high-value results.

During a Typical Day, You'll

·       Guide and coach the team on Agile/Scrum principles, tailored to the needs of the Microsoft Dynamics Sales and Customer Service system.

·       Plan and facilitate Scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews,

·       Act as a servant leader by identifying and resolving roadblocks related to Microsoft Dynamics Sales and Customer Service system projects and operations.

·       Collaborate with stakeholders to address dependencies and challenges impacting system functionality or project timelines.

·       Encourage self-organization and accountability within the team, particularly in resolving Microsoft Dynamics-related issues.

·       Work closely with Product Owners to ensure that backlogs for Microsoft Dynamics Sales and Customer Service are properly groomed and prioritized.

·       Facilitate communication between the development team, business stakeholders,

·       Mentor team members on agile best practices and empower them to take initiative in managing and enhancing Microsoft Dynamics functionality.

·       Encourage continuous improvement by leveraging retrospective outcomes and fostering a growth mindset specific to enterprise system management.

·       Track key performance indicators (KPIs) such as system uptime, response times, sprint burndown, and cycle time to measure team performance and system success.

What You Bring to the Role

·       Bachelor's degree in Computer Science, Business, or a related field; or equivalent work experience.

·       Certified Scrum Master (CSM) or equivalent Agile certification.

· years of experience as a Scrum Master in an Agile environment, with demonstrated experience managing enterprise systems like Microsoft Dynamics.

·       Proven expertise in facilitating Scrum ceremonies and coaching agile teams working on enterprise-level systems.

·       Proven proficiency with agile project management software, such as Azure DevOps or Jira

·       Excellent communication, leadership, and problem-solving skills specific to enterprise system challenges.

·       Strong understanding of software development lifecycle (SDLC) processes and agile methodologies applied to CRM systems.

What You Can Expect

·       Supportive of your career and professional development

·       An inclusive culture and community minded organization where giving back is encouraged

·       A global team of curious lifelong learners guided by our company values

·       Ask us about our paid time off (PTO) and wellness and healthcare benefits

·       And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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