Sales Representative

1 week ago

Pasig, National Capital Region, Philippines Outposter Inc Full time ₱300,000 - ₱600,000 per year

Role Purpose

The Sales Representative will play a key role in engaging prospective and current students, responding to enquiries across multiple channels, managing tentative enrolments, and conducting follow-up activities to maximise enrolments and renewals.

The role is suited to a motivated, tech-savvy professional who is confident using CRM platforms, communication tools, and AI-assisted technologies to deliver exceptional service.

Key Responsibilities

Sales & Student Engagement

  • Respond promptly to all sales enquiries received via email, online forms, live chat, and social media channels.
  • Engage with prospective students and guide them through the enrolment process.
  • Manage and follow up on tentative enrolments, ensuring timely conversion into confirmed bookings.
  • Make outbound calls using the 3CX VoIP phone system, following provided scripts and adapting as needed to maintain a professional, personable approach.
  • Proactively call students regarding renewals, expiring qualifications, and upsell opportunities.
  • Monitor and respond to Google Reviews, social media comments/messages, and other digital engagement platforms in a professional and brand-consistent manner.

CRM & Systems Management

  • Manage all sales activities through Zoho CRM Plus (mandatory requirement).
  • Ensure accurate and timely entry of leads, notes, follow-ups, tentative enrolments, and pipeline updates.
  • Utilise CRM automation and workflows to track progress and report on sales activity.
  • Where relevant, integrate records with aXcelerate SMS/LMS to ensure student data accuracy.

Digital & AI Utilisation

  • Confidently use AI tools (e.g., ChatGPT, Microsoft Copilot) to draft communications, generate responses, and support marketing and sales tasks.
  • Ensure AI-generated content is edited for tone, grammar, and accuracy prior to sending.

Collaboration & Reporting

  • Collaborate with internal teams (administration, trainers, management) to ensure smooth student onboarding and communication.
  • Provide regular updates to management on sales activities, conversion rates, tentative enrolments, and student feedback.
  • Participate in virtual team meetings and ongoing professional development.
Key Skills & Attributes
  • Mandatory: Demonstrated proficiency in Zoho CRM Plus.
  • Preferred: Prior experience within the Registered Training Organisation (RTO) sector.
  • Experience with aXcelerate SMS/LMS is highly desirable.
  • Familiarity with 3CX VoIP systems or similar call platforms.
  • Excellent written and spoken English (suburb-level fluency required).
  • Strong confidence in communication, especially telephone-based sales.
  • High attention to detail and strong organisational skills.
  • Ability to work independently with minimal supervision.
  • Comfortable using and adapting to new technologies, including AI-based tools.
  • Professional, positive, and customer-first attitude.

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