Service Delivery Engineer
2 days ago
ROLE SUMMARY:
The Service Delivery Engineer supports the secure delivery of internal and external cybersecurity solutions and services by performing technical assessments, risk analysis, and solution deployment.
The role works closely with stakeholders to identify security needs, assess vulnerabilities, and assist in implementing and operationalizing security controls. It also involves preparing technical documentation, supporting training, and ensuring compliance with security standards.
To succeed in this role, the Service Delivery Engineer must possess strong analytical, technical, and communication skills, along with a continuous drive to stay updated with emerging security technologies and practices.
DUTIES AND RESPONSIBILITIES:
- Technical Assessment & Discovery
● Participate in discovery sessions to understand technical requirements and existing
security architectures.
● Assist in documenting customer requirements and mapping them to security solutions
and/or other security controls.
- Security Risk Analysis Execution
● Perform in-depth security risk assessments using approved tools, frameworks, and
methodologies.
● Help identify technical vulnerabilities, misconfigurations, and potential threat vectors in
customer or internal environments.
● Collaborate with security architects, SOC, and other SMEs to validate findings.
- Reporting & Recommendations
● Contribute to the development of risk reports, especially technical findings, risk impact
analysis, and control recommendations.
● Translate technical assessments into business-understandable language for inclusion in
reports.
- Technical Deployment & Integration
● Provide assistance with the configuration, deployment, and integration of security
solutions and shared services according to implementation plans.
● Assist with the troubleshooting of technical issues during rollout and coordinate fixes with relevant teams.
- Operational Handoff Support
● Prepare detailed technical documentation and operational manuals.
● Provide support during the stabilization period post-handoff to internal or external teams.
Work Experience:
● 5-8 years work experience in Telecom or IT (IT systems/network administration, preferably hands-on experience in Server Operating System (Windows, UNIX/Linux) or network devices; IT security systems administration (Firewall/VPN, Intrusion Prevention Systems, Antivirus/Anti-spam, URL filtering, Encryption, etc.), Network Design/Engineering/Operations/Service Management
● Excellent working knowledge in Security Architecture and Design, Threat Modeling, Risk
Management, Stakeholder Management, Change Management
● Excellent working experience in Application Development and Security
Level of Knowledge:
● Extensive experience in information security and/or IT risk management with a focus on
security, performance and reliability.
● Solid understanding of security protocols, cryptography, authentication, authorization and security
● Good working knowledge of current IT risks and experience implementing security
solutions.
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