Senior ServiceNow Developer

4 days ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱60,000 - ₱180,000 per year

SUMMARY

We are seeking a highly skilled and experienced Senior ServiceNow Developer to join our team full-time in support of our proprietary PaaS platform. This role is critical to advancing our ServiceNow capabilities and delivering scalable, high-impact solutions for both internal operations and external client workflows.

JOB RESPONSIBILITIES

Platform Strategy & Development

  • Provide strategic input on ServiceNow best practices, new features, and platform efficiencies.
  • Translate business requirements into scalable ServiceNow solutions.
  • Lead development projects, including planning, stakeholder engagement, and execution.
  • Design and implement configurations compatible with a domain-separated ServiceNow architecture.

Operational Support

  • Act as a subject matter expert (SME) for platform components and integrations.
  • Troubleshoot and resolve platform issues, following standard change procedures.
  • Conduct regular audits and maintenance to ensure data integrity and platform consistency.

Client-Facing Delivery

  • Support technical proposal writing and onboarding for new clients.
  • Deliver ServiceNow-based automation projects that meet or exceed ROI expectations.

Documentation & Communication

  • Maintain platform standards documentation and update internal process documentation.
  • Communicate platform changes and their impact to stakeholders clearly and proactively.

QUALIFICATIONS

  • Minimum 5 years of hands-on ServiceNow development experience.
  • Proven expertise in domain-separated ServiceNow environments (strongly preferred).
  • Proficiency in key modules: ITSM (Incident, Change, Request, Problem), Service Catalog, ITBM, PPM, ITOM, Reporting & Performance Analytics.
  • Experience with third-party integrations and custom application development.
  • Strong business process mapping and automation skills.
  • Excellent communication and stakeholder engagement abilities.

JOB REQUIREMENTS

  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.

BENEFITS

  • Full Philippine Statutory Benefits
  • 13th Month Pay
  • De Minimis Allowance
  • Night Shift Differential Pay
  • Paid Time Off (PTO)
  • Health Insurance
  • Life Insurance (maximum of PHP 3M coverage)
  • Company-Provided Equipment

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