Service Manager
5 days ago
The position holder shall undertake for the following functions:
1.Performs job functions consistent with the corporate vision and mission statements and the core values of the company; ensures that subordinate employees perform their respective functions in like manner.
2.Plans, organizes, and controls the operation and activities of the work unit, prepares and secures approval of the budget in support of such operation and activities.
3.Manages Service Department to ensure customer needs are met and vehicles are fixed right the first time.
4.Makes ocular inspection of the operations of the Service Department either direct or supervision through intermediary level of authorities.
5.Conducts meetings with staff to discuss operational needs of the department. Adjust their complaints and /or grievances if found out to be in order and/or make proper recommendation if not within his scope of authority.
6.Receives customer's complaints concerning the work done on their respective unites. Develops and maintains good public relations with them to ensure lasting company customer relationship.
7.Conducts vehicle servicing survey within the industry form time to time to study and analyze data and figures gathered to determine competitive services rate for implementation.
8.Performs marketing related activities particularly inoffering the services of the dealership to companies or fleet accounts and insurance companies.
9.Monitors results of the Customer Viewpoint campaign and implement process strategies to continually improve customer satisfaction ratings.
10.Performs such other duties and responsibilities analogous, germane or related to and / or implied from the above enumeration of duties and responsibilities.
Job Type: Full-time
Education:
- Bachelor's (Preferred)
Experience:
- Automotive: 1 year (Preferred)
Work Location: In person
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