Fraud Analyst

Job Overview

We are looking for a Fraud Analyst (Voice Transaction) to join our team in Alabang. The role involves handling financial and fraud-related accounts through voice transactions, ensuring accuracy, compliance, and customer satisfaction. The Fraud Analyst will be responsible for detecting and preventing fraudulent activities while delivering professional support to clients.

Key Responsibilities

• Handle voice-based transactions related to financial and fraud accounts.
• Investigate, identify, and resolve potential fraud activities.
• Ensure compliance with company policies, processes, and regulatory guidelines.
• Provide excellent customer service while maintaining accuracy and efficiency.
• Collaborate with team members and management to enhance fraud detection processes.
• Work in a shifting schedule to support 24/7 operations.

Qualifications

• At least a 2-year course completed or college graduate.
• Minimum of 1 year international voice BPO experience handling financial or fraud accounts.
• Strong analytical and problem-solving skills.
• Excellent communication skills (oral and written).
• Willing to work onsite in Alabang.
• Flexible to work in a shifting schedule with 2 days off.
• CEFR Score: B1 (or equivalent proficiency).

Job Types: Full-time, Fresh graduate

Pay: Php18, Php27,000.00 per month

Benefits:

• Opportunities for promotion
• Promotion to permanent employee

Work Location: On the road

Expected Start Date: 10/05/2025