Area Manager

5 days ago


Naga, Bicol, Philippines Veloxsend Full time

Key Responsibilities

Operational Management

  • Supervise daily operations of assigned branches and service partner areas
  • Ensure timely and efficient parcel processing, dispatch, and delivery
  • Monitor KPIs including productivity, delivery performance, COD compliance, and service quality

People Management

  • Lead, coach, and evaluate Branch Managers, Supervisors, and key operational staff
  • Ensure proper manpower planning and workforce discipline
  • Address employee concerns, performance issues, and disciplinary matters in coordination with HR

Compliance & Policy Implementation

  • Enforce company policies, PH Global guidelines, and operational standards
  • Ensure compliance with safety, cash-handling, and digital payment (e.g., PayCool) policies
  • Conduct regular audits, branch visits, and performance reviews

Reporting & Monitoring

  • Submit accurate and timely operational, performance, and incident reports
  • Analyze operational data and recommend improvements
  • Monitor attendance, productivity, and branch-level compliance

Customer & Stakeholder Management

  • Handle escalated customer concerns and service issues
  • Coordinate with service partners, clients, and internal departments
  • Ensure consistent service quality across all assigned areas

Qualifications

  • Bachelor's Degree in Business Administration, Management, Logistics, or related field
  • At least 2–3 years of supervisory or managerial experience, preferably in logistics, courier, or operations
  • Strong leadership, decision-making, and problem-solving skills
  • Excellent communication and report-writing skills
  • Willing to travel and conduct regular field assignments
  • Proficient in MS Office / Google Workspace

Job Type: Full-time

Pay: Php Php15,000.00 per month

Work Location: In person


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