Junior Product Analyst
5 days ago
A detail-oriented and analytical professional with a background in product research, customer support, and documentation management. Preferably experienced in the gaming or live studio industry to better understand and meet product and client requirements with precision.
Responsibilities:
- 24/7 Client Support: Deliver consistent, high-quality support around the clock, addressing client inquiries and resolving issues within defined SLA standards.
- Issue Investigation & Resolution: Investigate product-related concerns, providing prompt, accurate feedback and effective solutions to clients.
- Product Research: Perform in-depth research on game products to evaluate features, recommend enhancements, and identify opportunities for development.
- Requirements Documentation: Collect and document product requirements informed by market research, client input, and business objectives.
- Product Monitoring: Assist in the continuous monitoring of product performance, ensuring reliability and quickly responding to any operational issues.
- Incident Management: Act as the primary point of contact during incidents, managing escalations and coordinating with cross-functional teams for rapid resolution. Maintain detailed incident documentation, conduct root cause analysis, and implement preventive measures.
- Data Management & Analysis: Independently collect, organize, and analyze data to support issue investigations, validate improvements, and uncover areas for optimization. Use data-driven insights to support continuous product improvement.
Qualifications:
- Bachelor's degree in Business, IT, Data Science, or related field (or equivalent experience).
- 2-4 years of experience in studio monitoring, business data management, or product documentation.
- Experience with Figma or similar design tools.
- Experience in the gaming or live studio industry is an advantage.
Benefits:
- Health Care Plan (HMO) with Dental and Vision - Day One
- Group Life and Accident Insurance-Day One
- Unlimited coffee when reporting on-site
- Vacation Leave and Sick Leave both convertible to cash by the end of the year
- Bereavement Leave of 3 days upon regularization
- Onsite facilities such as medical clinic and fitness gym
- Training and Development Programs
- Unlimited Career advancement opportunities
- Company Christmas Gift
- Work at Office Incentives
- Company Events
- 13th Month Pay as mandated by the Philippine Government.
- Government Mandated Benefits (SSS, PHIC, and Pag-IBIG)
- Birthday Gift
Job Type: Full-time
Pay: Php29, Php35,000.00 per month
Work Location: In person
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