Solution Support Level 1

22 hours ago

Cebu City, Central Visayas, Philippines Lexmark International Full time $50,000 - $100,000 per year

Join to apply for the Solution Support Level 1 role at Lexmark5 days ago Be among the first 25 applicants

Join to apply for the Solution Support Level 1 role at LexmarkGet AI-powered advice on this job and more exclusive features. Work in a dynamic Technical Support Center to support complex solution products involving server-based, cloud-based, and device-based software and firmware. The Solutions Agent requires strong technical, troubleshooting, communication, and organizational skills to fulfill the responsibilities outlined below.

Job Responsibilities:Provide technical support for complex solutions products for highly knowledgeable customers, such as trained help desks, service technicians, IT administrators through phone and email

Apply a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions

Own each issue until customer confirms it is resolved and own customer communications (call-back, status updates, etc) related to the issues customers report

Maintain professional communication with customers in all circumstances

Establish relationship with the customer, gaining knowledge of the customer's environment, configuration, business, and build trust and rapport with the customer.Calm and assure customers who are upset by product or other issues

Adapt to customer's level of knowledge

Collaborate with team members to increase the efficiency and effectiveness of the processes/procedures.Qualifications:Graduate of a college degree preferably computer or engineering related courses

At least 2-3 years Technical support experience in a BPO industry

Basic knowledge in Computer/Printing Fundamentals & NetworkingKnowledgeable on products involving server-based, cloud-based and device-based software and firmware

Proficient knowledge in Microsoft Office applications

Effective written, verbal and interpersonal skills

Excellent analytics and research skills

Willing to work on a shifting schedule

How to Apply ?Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply nowGlobal Privacy NoticeLexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice.Seniority level

Seniority levelAssociateEmployment type

Employment type

Full-time

Job function

Job function

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