Alabang Site

2 weeks ago

Lower Bicutan Metro Manila, Philippines CPI Management Services Full time ₱60,000 - ₱120,000 per year

About the role

This full-time customer service role is based in our Alabang office in Taguig City, Metro Manila. You'll be part of the customer service team at CPI Management Services, providing outstanding support to our clients through inbound and outbound calls.

What you'll be doing

  • Responding to customer inquiries and resolving issues efficiently and effectively
  • Handling a high volume of customer calls, emails, and other communications
  • Providing accurate information and guidance to customers
  • Logging customer interactions and maintaining detailed records
  • Identifying opportunities to improve customer experience and communicate these to the team
  • Collaborating with other departments to ensure seamless customer service

What we're looking for

  • Excellent customer service and communication skills, both written and verbal
  • Strong problem-solving and critical thinking abilities
  • Proficiency in English and the ability to communicate effectively with customers
  • Familiarity with call centre operations and customer service best practices
  • Experience in a fast-paced customer-facing role
  • Ability to work effectively in a team and independently
  • Flexibility to work in a dayshift schedule

What we offer

  • Competitive salary and bonuses
  • Comprehensive health and dental insurance
  • Opportunities for career advancement and professional development
  • A supportive and collaborative work environment
  • Company-sponsored team building and social activities

About us

CPI Management Services is a leading provider of outsourced business services, including customer support, back-office operations, and IT solutions. We pride ourselves on delivering exceptional service to our clients and creating a positive work culture for our employees. Join our growing team and be a part of our continued success

Apply now to become our next Alabang Site - No Versant - Dayshift Customer Service Representative.

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