NOC Analyst

2 weeks ago

Manila, National Capital Region, Philippines Divergence HR Consulting Group Inc. Full time ₱30,000 - ₱60,000 per year

Job Summary:

The NOC Analyst is responsible for monitoring, maintaining, and troubleshooting network and system issues within the Network Operations Center (NOC). This role involves real-time management of network infrastructure, ensuring optimal performance, uptime, and security. The NOC Analyst collaborates with various IT teams to resolve incidents, support operations, and enhance system reliability.

Job Responsibilities:

  • Initial troubleshooting of system alerts related to our clients' back-end infrastructure which may include Networking/Backups/Servers/Appliances/SaaS Apps.
  • Ability to escalate tickets in a timely manner after initial diagnosis. Understands the impact of service outages and has a "client first" mentality.
  • Work in creating better workflows to accelerate troubleshooting / Monitor and Alerting.
  • To maintain and patch clients' back-end infrastructure systems including servers, networks, cloud systems, security systems, and workstation patches.
  • Assisting with the maintenance and upkeep of internal procedures.
  • Support and implement network and system changes, ensuring proper documentation and adherence to change management protocols.
  • Analyze network and system performance metrics, identifying trends, bottlenecks, and areas for improvement.
  • Ensure compliance with company policies, procedures, and industry regulations for network operations.

Job Requirements:

  • Bachelor's degree in Information Technology or any related field.
  • At least 2-5 years work experience in the same field.
  • Knowledgeable in networking fundamentals: Switches, Routers, Access Points, VPN and Firewall.
  • Knowledgeable in Windows Servers.
  • Knowledgeable in Networking, User Support and Ticket Management.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Experience with cloud services (e.g., AWS, Azure) and network security principles.
  • Excellent oral and written communication skills.
  • Willing to work in a shifting schedule.
  • Can start ASAP.

Job Type: Full-time

Benefits:

  • Work from home

Work Location: Remote

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