Senior Operations Manager

1 day ago

Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time
Senior Operations Manager

Location: EBLOC 3 - IT Park Cebu City

Employment Type: Full-time

Work Setup: Onsite

Schedule: Day / Shifting


About the Company

Strategic Office Support Inc. is a growing organization committed to delivering operational excellence, safety, and people-centered solutions across our sites. We foster a performance-driven culture that values accountability, collaboration, and continuous improvement.


Position Summary

The Senior Operations Manager is responsible for overseeing day-to-day operations, ensuring service excellence, and driving performance across multiple teams. This role works closely with the Site Director, clients, and internal stakeholders to consistently achieve operational targets, client satisfaction, and business objectives.


Key Responsibilities
  • Oversee daily operations to ensure smooth workflows and achievement of service level agreements (SLAs)
  • Monitor key performance indicators (KPIs) and operational metrics to assess productivity and performance
  • Build and maintain strong client relationships, addressing concerns promptly and ensuring high client satisfaction
  • Lead, mentor, and develop Cluster Managers and Transition Managers to foster a high-performance culture
  • Ensure compliance with company policies, quality standards, and regulatory requirements
  • Manage operational budgets, cost optimization initiatives, and financial performance
  • Collaborate closely with HR, IT, Finance, and other support teams to support operational goals
  • Work with clients to understand business needs and develop tailored operational solutions
  • Drive continuous improvement initiatives to enhance efficiency, productivity, and service quality
  • Perform other duties as assigned in support of organizational objectives

Qualifications
Required:
  • Bachelor's degree in Business, Operations Management, or a related field
  • At least 5 years of experience in a Senior Management role
  • Extensive experience in operations management, preferably within BPO, healthcare support, or service-driven environments
  • Proven track record of leading multi-team or multi-site operations
  • Strong leadership, stakeholder management, and decision-making skills
  • Experience managing KPIs, SLAs, operational budgets, and client-facing operations
  • Willingness to work onsite and on a shifting schedule
Preferred:
  • Advanced degree or professional leadership certification
  • Experience leading large-scale operations, transitions, or growth initiatives
  • Strong background in process improvement, cost control, and operational excellence

What We Offer
  • Competitive salary package
  • Government-mandated benefits
  • Health insurance coverage
  • Leadership development and career advancement opportunities
  • Supportive and performance-driven work environment

Strategic Office Support Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, high-performing workplace for all employees.

  • Senior Operations Manager

    7 days ago

    Cebu City, Central Visayas, Philippines KMC Solutions Full time $60,000 - $120,000 per year

    Senior Operations Manager for Staff AugmentationJob SummaryWe are seeking an experienced and adaptable Senior Operations Manager to oversee a critical portfolio of multiple small-to-mid-sized accounts (or contracts) with varying business requirements and Lines of Business (LOBs). This role is ideal for a leader who excels at juggling diverse priorities,...

  • Senior Operations Manager

    1 week ago

    Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    We are seeking a Senior Operations Manager to lead our team and ensure that our programs meet productivity, quality, and customer satisfaction objectives efficiently.Responsibilities:Manage Operations Manager and Team Managers to achieve program performance goals.Communicate client and company goals and metrics to team members for high customer service...

  • Senior IT Business Operations

    1 week ago

    Cebu City, Central Visayas, Philippines Blue Wolf Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    Job DescriptionWe are seeking a highly experienced and strategic Senior IT Business Operations Specialist / Regional Lead to oversee and drive the business infrastructure, talent management, and operational efficiency for our client's rapidly expanding IT Consulting footprint in Asia (Philippines and neighboring markets). This is a senior, high-impact remote...

  • Senior Operations Manager

    1 week ago

    Cebu City, Central Visayas, Philippines Qualfon Full time ₱2,000,000 - ₱2,500,000 per year

    Work arrangement: On-siteWork location: Skyrise 3, IT Park, CebuWork schedule: PH Night shiftJob Summary:Manage the operations ensuring the results of themetrics set by the clients.Ensures Qualfon complies with the performance metrics for client satisfaction and exceeding expectations:Performance Metrics (among others):Scorecard (Client)QualityAdherenceTurn...

  • Operations Manager

    5 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time $300,000 - $600,000 per year

    Position Title: Ops Manager - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Bachelor's Degree Work Experience: At least 4 years of experience as an Operations Manager or Senior Group Leader in any industry, preferably in...

  • Operations Excellence Senior Manager

    7 days ago

    Cebu City, Central Visayas, Philippines TDCX Full time ₱60,000 - ₱120,000 per year

    At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.Top Reasons to work with TDCXAttractive remuneration, great perks,...

  • Operations Manager

    1 week ago

    Cebu City, Central Visayas, Philippines Ifelse Ph Inc. Full time ₱720,000 - ₱780,000 per year

    You may also apply using this link for faster processing of your application: The Operations Manager will oversee and manage the daily operations of the company, ensuring smooth coordination between clients and partners, specifically truckers. This role requires an innovative and proactive individual, preferably with a background in start-up environments, to...

  • Senior Operations Manager

    3 days ago

    Cebu City, Central Visayas, Philippines Svenbjorn Full time

    Ensures that the Operations Team meets standards for monitoring in an objective fashion all customer contact points. (Web, voice, e-mail, white mail)Handles and resolves resistance of the team to change as it involves conflicting views and opinionsDevelops and trains team members through coaching, providing work advice and motivation.Handles and resolves...

  • Senior Team Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Private Advertiser Full time $40,000 - $80,000 per year

    URGENT HIRING: Senior Team Manager – Consolidation & Logistics Operations We are hiring a Senior Team Manager to lead operational teams within our shared services logistics division. This role requires strong leadership, deep knowledge of consolidation and freight operations, and the ability to manage high-volume processes while supporting multiple...

  • Senior Security Operations Center

    1 day ago

    Cebu City, Central Visayas, Philippines NEXUS TECHNOLOGIES INCORPORATED Full time

    The Senior Security Operations Analyst (SOC) will be responsible for monitoring, reporting and analyzing the confidentiality, integrity and availability of all the information assets. They must be able to analyze all available information including logs, network traffic and all other data emanating from all security systems in place to determine the...