Global HR Services Jr. Team Lead

7 days ago

Philippines WTW Full time ₱1,000,000 - ₱1,200,000 per year
Description

Client Focus:

  • Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics serving as primary point of contact.
  • Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
  • Lead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issues
  • Identify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan

People:

  • Oversee adherence to defined processes in GHRS
  • Lead process efficiency, monitoring of workload and the implementation of the improvement projects
  • Identify the potential for better team efficiencies and agree with the leader on their implementation
  • Proactively provides immediate and specific constructive feedback and recognition evenly across own team

Operational Excellence and Innovation:

  • Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing
  • Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
  • Enrich the processes, value-added services and keeping current on trends (power tools) for both internal and external customers
Qualifications

*Qualifications for Internal Candidates

The Requirements

  • Bachelor's degree required
  • Strong experience in an HR Shared Service Centre and experience in onboarding required
  • Prior team lead experience preferred but not required
  • Prior experience in using Oracle will be preferred
  • Strong leadership skills
  • Strong written and verbal communication skills
  • Ability to plan and prioritize workload
  • Ability to use own initiative but work under instruction as required
  • Ability to work as part of a team and alone with a 'can do' attitude
  • Maintain good working relationships with colleagues across HR
  • Ability to provide a high standards of customer care
  • Methodical and organized approach
  • Quick Learner and self-motivated
  • Flexible and Adaptable to Changes
  • Working knowledge of Excel and Word will be preferred
  • Willing to be assigned to  North America hours
  • Open to hybrid work setup and will report to our BGC office

WTW is an equal opportunities employer 


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