Air Freight Specialist

4 days ago

Philippines Expedock Full time

About Expedock
Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting-edge technology to help businesses scale efficiently.

About the Client
With offices in major cities worldwide, their team delivers end-to-end supply chain solutions, keeping goods moving smoothly across borders.

Who We're Looking For
We need an Air Freight Specialist with hands-on experience managing end-to-end air shipments. This role requires someone who can independently manage shipment creation, documentation, carrier coordination, and tracking while ensuring SOP compliance.

What You'll Do:

  • Shipment Creation & Data Management: Create and manage air shipments in the Transportation Management System (TMS), including requesting and confirming bookings, ensuring accurate routing, charges, and milestone updates.
  • Carrier Coordination: Request bookings, confirm flight schedules, cut-off times, and routing with airlines and agents. Update TMS with verified information.
  • Exception Handling: Identify and resolve shipment discrepancies, escalating only when necessary.
  • Communication: Manage operational inboxes, respond professionally to internal teams and external partners, and ensure clear, timely updates.
  • Tracking & Milestone Management: Monitor air shipments, update milestones, and proactively flag delays or issues.
  • Documentation: Prepare, review, and manage air freight documents, including MAWB, HAWB, Bill of Lading, and Shipping Instructions. Validate completeness and accuracy.

Requirements – HARD MUST:

  • Minimum 1 year of direct, hands-on experience in air import and export operations.
  • Strong knowledge of air freight processes, SOPs, and milestone tracking.
  • Experience preparing MAWB/HAWB, BLs, SI, pre-alerts, and arrival notices.
  • Able to coordinate directly with airlines, agents, and partners independently.
  • Proficient in identifying issues, resolving exceptions, and escalating appropriately.
  • Advanced understanding of Incoterms, flight schedules, cut-offs, and consolidations.
  • Excellent written and verbal communication skills.
  • Highly detail-oriented, with proven accuracy in TMS or similar systems.
  • Capable of managing multiple shipments in a fast-paced environment.
  • Philippines-based and able to work effectively in a remote regional team setup

Why Expedock

  • HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month
  • Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
  • Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.

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