Non Voice

4 hours ago

Cainta, Calabarzon, Philippines CPI Management Services Full time

About the role

We are seeking a proactive and customer-focused Non Voice - Dayshift to join our growing team at CPI Management Services. In this role, you will be responsible for providing exceptional customer service through various communication channels, excluding voice calls. This is a full-time position based in our Cainta Rizal office.

What you'll be doing

  1. Responding to customer inquiries and requests via email, chat, and other digital channels in a timely and professional manner
  2. Resolving customer issues and concerns efficiently while adhering to company policies and procedures
  3. Maintaining detailed records of customer interactions and updating relevant systems
  4. Collaborating with cross-functional teams to ensure seamless customer experiences
  5. Actively participating in team meetings and training sessions to continually improve customer service skills
  6. Contributing to the development and implementation of process improvements and best practices

What we're looking for

  1. Excellent written communication skills and the ability to articulate complex information clearly and concisely
  2. Strong problem-solving and critical thinking skills to effectively handle customer inquiries and challenges
  3. Proficient in using various digital communication tools and customer relationship management (CRM) systems
  4. Demonstrated experience in a customer service or a similar role, preferably in a call centre or business process outsourcing environment
  5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  6. A positive attitude, empathy, and a genuine passion for providing exceptional customer service

What we offer

At CPI Management Services, we are committed to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career advancement, and a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and holidays
  3. Ongoing training and development programs
  4. Opportunities for performance-based bonuses and recognition
  5. A collaborative and inclusive company culture

About us

CPI Management Services is a leading provider of business process outsourcing solutions. We specialise in delivering exceptional customer service, back-office support, and other business-critical services to clients across a wide range of industries. With a strong focus on innovation, technology, and employee well-being, we are committed to driving the success of our clients and supporting the growth of our talented team.

Apply now to be part of our dynamic and growing team

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