Clinic Assistant

IKON Solutions Asia is hiring a Full time Clinic Assistant role in Makati, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱50,000 - ₱62,000 per month

WORK LOCATION, DUBAI, UAE

GENERAL DETAILS:

Position Title: Clinic Assistant

Job Category: Administrative / Support

Department: Multispecialty Outpatient Services

Reports To: Head Nurse

JOB PURPOSE / OBJECTIVE:

To assist in the smooth functioning of clinic operations by supporting the clinical and administrative teams. The Clinic Assistant ensures efficient patient flow, provides basic non-clinical support to patients and staff, and complies with infection control, patient safety, and service quality protocols under DHA and JCIA standards.

KEY RESPONSIBILITIES / ACCOUNTABILITIES:

Patient Support and Frontline Assistance

• Welcome and direct patients to appropriate service areas.

• Guide patients to pre-consultation instructions and assist with mobility needs when required.

• Provide basic translation or explanation of clinic procedures, forms, or schedules to patients.

• Maintain patient privacy and dignity during assistance.

Clinical Area Support

• Prepare consultation or treatment rooms by ensuring cleanliness and availability of necessary supplies.

• Transport medical instruments, laboratory samples, and documents safely and efficiently.

• Restock supplies and organize consumables in designated clinical areas.

• Support nurses and physicians by handling non-invasive tasks such as arranging linen, preparing charts, and ensuring room readiness.

Infection Control and Safety Compliance

• Adhere to hand hygiene, PPE usage, and environmental sanitation protocols.

• Follow clinic guidelines for cleaning equipment, surfaces, and patient areas.

• Assist in segregating and disposing of waste materials properly.

• Participate in infection control drills and training as scheduled.

Administrative Assistance

• Assist in scheduling appointments, preparing forms, and organizing patient files as needed.

• Provide support to reception during busy hours or patient overflow.

• Relay patient inquiries about the appropriate clinical or administrative personnel.

Communication and Team Support

• Maintain effective communication with nurses, physicians, and admin teams.

• Report patient concerns or complaints to supervisors promptly.

• Attend staff meetings and briefings to stay informed on updates or policy changes. 3.6. Emergency Support

• Participate in CME activities, clinical audits, and peer reviews.

• Respond quickly during medical emergencies to notify the medical team.

• Help clear walkways, bring emergency trolleys, or assist with crowd control if needed.

Professional Conduct and Development

• Wear appropriate clinic uniform and ID badge at all times.

• Maintain a courteous and respectful attitude toward all patients and staff.

• Participate in staff orientation, in-service education, and ongoing training programs.

JOB SPECIFICATIONS:

Educational Qualification

• High School Diploma or equivalent

Experience

• Minimum 1 year in a healthcare or customer service setting preferred

Certifications

• Basic Life Support (BLS) – preferred

• First Aid Training – mandatory

Languages

• Proficiency in English; Arabic, Tagalog, or Hindi is an advantage

Skills

• Patient interaction, multitasking, team coordination, basic hygiene and safety knowledge

KEY PERFORMANCE INDICATORS (KPIs):

5.1. Patient satisfaction in support services: ≥ 90%

5.2. Clinic readiness and cleanliness compliance: 100%

5.3. Timely assistance during clinic hours: ≥ 95%

5.4. Infection control protocol compliance: ≥ 98%

5.5. Completion of assigned non-clinical tasks: On-time and without error

DISCLAIMER:

This job description outlines the primary duties of the Clinic Assistant role and may be updated as per clinic requirements and regulatory standards.