Senior IT Lead

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide

Are you ready to be part of a professional community that's ? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you

Role: Senior IT Support and Applications Specialist

Location: Makati | Hybrid (2-3x a week onsite)

About Us:

At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:

Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

JOB OVERVIEW

This role is responsible for coordinating day-to-day IT operations, providing enduser support, and managing business applications, ensuring system resiliency and reliability, to ensure smooth and efficient use of technology across the organization.

DUTIES AND RESPONSIBILITIES

• Deliver high-quality support for the company's IT infrastructure, networks, systems and Hardware).
• Support and maintain key business applications (e.g. ERP (Pronto), CRM (Zoho), Bartender Print Stations, Printers, Mailbox Storage, etc).
• Conduct cyber cybersecurity audit and checks.
• Provide timely helpdesk services.
• EDI implementations and action EDI deliverables.
• Maintain regular system updates, backups, and documentation.
• Ensure systems resiliency and performance (servers, software, hardware etc up time).
• Manage user accounts, access levels, and security across digital systems
• Coordinate and participate in IT-related projects and liaise with stakeholders.
• Identify technology gaps and opportunities that drive innovation and efficiency.
• Work with vendors to support business objectives.
• Manage IT inventory.
• Manage Software licensing.
• Assist with the procurement of hardware and software.
• Follow company onboarding and offboarding procedures.
• Conduct IT Deliverables diligently.
• Office 365 Suite Management.
• Fulfil other duties as required by management and other department personnel as requested/required
• The ideal candidate will be the go-to expert for all things IT, have a strong technical background, excellent communication skills, and a proactive mindset to support, maintain, and improve IT systems, while also acting as a bridge between users and technology.
• Knowledge and Experience

QUALIFICATIONS

• Diploma level or higher in Information Technology
• Minimum 5 years of experience in IT support, coordination, and systems administration.
• Proficiency in supporting Microsoft environments (Windows, Office 365, Entra, Active Directory).
• Strong problem-solving skills and ability to communicate technical concepts to non-technical users.
• Experience in ERP, or other business-critical systems.
• ITIL awareness or exposure to service management practices.
• Knowledge of cybersecurity concepts and proficient in network and devices security management.
• Project Time management and coordination abilities.
• A self-starter with strong analytical thinking and a can-do attitude
• Strong understanding of IT systems, digital platforms and enterprise environments.
• Strategic mindset with a passion for problem-solving and business improvement

What's in It for You:

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you Apply directly on this job ad, and let's forge a brighter future together

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Promotion to permanent employee
• Staff meals provided

Experience:

• IT Support: 5 years (Preferred)

Work Location: In person