Store Operations Manager

6 days ago

Makati City, National Capital Region, Philippines Royal Duty Free Shops, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

I. Job Identification

Position Title : Store Manager

Job Level : M2

Job Classification : Managerial

Reports To : Assistant Vice President – Store Operations (Joel's Place)

Supervises : Store Supervisors

II. Job Summary

The role is responsible for overseeing the daily operations of the store, developing strategies to increase customer traffic and purchases in the store to optimize store profitability.

III. Key Results Area

  1. Store Operations

  2. Ensure the smooth, uninterrupted operations in the store on a daily basis, immediately addressing any operational concerns that may arise.

  3. Ensure products follow the approved visual merchandising guidelines and support any in-store marketing initiatives to maximize store profitability

  4. Staff Development

  5. Identify individual training needs and provide ongoing coaching and support to ensure store employees are competent and can perform their roles effectively.

  6. Ensure the store team achieve synergy and can work seamlessly to achieve the store's business objectives

Minimum Qualifications: III. Minimum Job Requirements

  1. Education / Professional Experience:

  2. Graduate of any 4-year Bachelor's Degree in Business

  3. At least 3 years relevant work experience in the retail industry

  4. With exposure in managing / supervising both retail and food services operations

  5. Knowledge/Skills/Abilities related to:

  6. MS Office Applications

  7. Store Operations

  8. Marketing

  9. Visual Merchandising

  10. Food Services

  11. Food Safety

  12. Leadership Competencies

  13. Managing Executions

  14. Managing Risks

  15. Monitoring and Measuring Results

  16. Problem Solving and Decision Making

  17. Effective Communication

  18. Relationship Building and Collaboration

  19. People Management

  20. Leading Innovation / Change

Strong analytical and planning skills;

  • Good communication and presentation skills;
  • Excellent problem-solving skills;

Royal Duty Free continues to be a pioneer in duty-free retailing within the Subic Freeport Economic Zone, just two hours north of Metro Manila. We are focused on Quality for All. Royal is a part of the Rustan's Group of Companies, the leading premium and luxury retailer in the Philippines, which includes Rustan's Department Store, Rustan's Coffee (including Starbucks Philippines), and over 100 luxury and specialty brands under Stores Specialists Inc. Royal Duty Free has been and continues to be a major destination in Subic with two locations catering to locals as well as tourists, both domestic and international. The stores provide a wide range of grocery, household, and personal care products including pantry favorites, leading liquor brands, beauty, baby, and pet care products all under one roof. We offer fresh food, frozen products, and dairy items. We also carry selected clothing, shoes, and accessories; premier brands such as Lacoste are also available. Our best-selling home items include linen, bedding, and towels, as well as electronics.

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