Care Coordinator

3 days ago

Manila, National Capital Region, Philippines Verse Medical Full time
Our Mission: Hospital-Quality Care, Everywhere.

The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995.

Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live.

We're growing fast and looking for people who are driven by this mission to join us

Our Values: The Principles That Guide Us

Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day.

  • We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress.

  • We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection.

  • We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run.

  • We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare.
    What You'll Achieve: A Glimpse into Your Contributions

Within your first year, you will have the opportunity to:

  • Contact healthcare facilities to coordinate collection of medical records and signatures

  • Train and educate clinician users on the importance of timely document completion

  • Use our automated task system to track work queues - you'll be asked to suggest and implement system improvements

What You'll Bring: The Skills and Experience You'll Leverage

We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply.

Core Skills & Experience:

  • At least 1-2 years work experience in a Customer Service or healthcare Care Coordination role

  • Great verbal and communication skills

  • Excellent written communication skills

  • High level of organization

  • High attention to detail

  • Great cross-team collaboration skills

Please note this is a remote (non-US) contractor position.

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