Cloud Operations Support Analyst

24 hours ago

Manila, National Capital Region, Philippines Willis Towers Watson Full time ₱600,000 - ₱1,200,000 per year

The Requirements

Essential

  • Good Understanding of Server Patching Process
  • Extensive experience in multiplatform VMware, Linux and Windows server virtualization
  • Hands on expertise in networking, storage and system integration.
  • Experience in supporting Cloud technologies
  • Excellent communication/organization skills, command of business English
  • Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.
  • Experience of reporting technical, functional and operational problems and resolutions to the development team.
  • Experience in working in multiple time-zones/countries and rotating shift systems to align with business demands.
  • Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events
  • Excellent troubleshooting skills and a proactive attitude in resolving technical issues.
  • Proficiency in Windows Server Operating system with PowerShell Scripting skills.
  • Solid understanding of IP networking and IP devices.
  • Ability to juggle multiple tasks with competing priorities.

Desirable

  • Strong educational level or Service Management qualification
  • Working knowledge of Service Management products like ServiceNow
  • Other non-English languages would be useful
  • Knowledge of Cloud Computing and an interest in developing knowledge, achieving certification and developing in this field.

Qualifications/Experience that would be advantageous for the position:

  • Familiarity with ITILv3 or ITIL v4
  • Azure Certification
  • Vmware certification
  • ServiceNow
  • Any other platform certification

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