Application Specialist

6 days ago

Taguig, National Capital Region, Philippines Pito Axm Platform, Inc. Full time ₱25,000 - ₱400,000 per year
  1. Test Support

i. Support system testing and UAT test activities of project and production application issue fix release by evaluating the issue, work with technical support to identify root cause, solution, release notes and environment verification

ii. Test script review

iii. Responding and reviewing to technical problem and solution

iv. Close coordination with technical resources

v. Communicate issue and resolution to users

vi. Review test status and result

  1. Production Deployment

i.Coordinate with development team to prepare deployment activity plan, schedule and evaluate system downtime and risk

ii.Review production deployment Activity Plan and 3rd Party Implementation Form from technical team

iii. Prepare Internal Implementation Form

iv. Get production deployment activity and schedule clearance from business unit

v. Present the implementation details to PAPI CAB

vi. Support deployment activities

vii. Track and monitor deployment status

viii. Ensure deployed in Primary and DR when applicable

  1. Production Support

i.Support production application issue by evaluating the problem, work with technical support to identify root cause, apply immediate fix and evaluate permanent solution. Quickly restore application availability to minimize additional issues and revenue lost.

ii.Works directly with first level production support, end users and technical support to resolve trouble tickets in a timely manner

iii. Second level support for application and system issues

iv. Responding to technical problems that occur abruptly and require immediate solutions since production live issues need immediate attention

v. Communicate issue and resolution to users

vi. Escalate production issues

vii. Get regulators and stakeholder recommendation and approval

viii. Coordinates production issue recording in iCare

ix. Monitor permanent fix delivery and schedule from technical team

x. Prepares internal incident report when applicable

xi. Assist in incident and problem resolution

xii. Report the status when the service has been restored

xiii. Call production internal and external meetings

  1. Assessing Application

i. Analyze and route issues into the proper technical resource

ii. Work with technical support to identify root cause and immediate fix to restore application availability to minimize additional issues and revenue lost

iii. Assist business operations to devise or modify process to solve problems considering ATM hardware and application capacity and limitations

iv. Participate in ITG processing improvement and new developments

v. Subject matter expert of ATM system and applications

Job Type: Full-time

Pay: Php25, Php40,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion

Work Location: In person

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