Credit Controller
2 days ago
CREDIT CONTROLLERThe main purpose of the Credit Controller role is to handle collections activities for large commercial accounts with outstanding invoices. This client-facing position also involves significant contact with internal teams to resolve issues with delinquent accounts. The individual will be responsible for meeting key performance targets while adhering to departmental policies and processes.
Role Responsibilities:Initiate contact with customers to collect unpaid invoices. Build trust and confidence with customers, acting as their advocate when issues arise. Meet key performance targets and operational objectives.
Ensure compliance with the business engagement model, following touch point guidelines, and recording comments and tasks accurately in the collections system. Liaise with internal and external parties to resolve billing disputes and queries. Develop relationships with key partners in Finance, Sales, and Operations.
Perform cash reconciliations and investigate unallocated and unidentified payments. Manage breach of contract and disconnection processes when payments cannot be collected. Take ownership of actions from debt and provision meetings.
Identify accounts needing special attention and act urgently to resolve issues. Qualifications & Experience:Highly motivated, task-oriented, and able to work independently in a fast-paced environment. Proven customer service experience, ideally with large international clients.
Successful track record managing accounts receivable and resolving billing issues. Ability to work under pressure and achieve targets. Excellent interpersonal skills with high attention to detail and ability to manage multiple priorities.
Ability to drive performance and ensure results. Fluent in English, both spoken and written. Strong skills in Microsoft Office, especially Excel.2-4 years of experience in accounts receivable or a related field.
Bachelor's degree in finance, accounting, or a related discipline. Experience in financial services is preferred. We believe that fostering a diverse and inclusive organization is fundamental to delivering on our promise of creating essential partnerships and opportunities.
Our open culture supports our purpose—driving financial stability, empowering economies, and enabling sustainable growth. Joining us means being part of a dynamic organization of 25,000 people across 70 countries. We value individuality and encourage you to bring your true self to work, enriching our diverse workforce.
Our collaborative and creative culture promotes new ideas, and we are committed to sustainability—driving the transition to net zero, supporting the green economy, and fostering inclusive economic opportunities. We offer tailored benefits, including healthcare, retirement plans, paid volunteering days, and wellbeing initiatives. We are proud to be an equal opportunity employer, committed to non-discrimination based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, pregnancy, disability, or any other protected characteristic.
We accommodate religious practices, mental health, and physical disabilities as required by law. Please review our privacy notice carefully, which explains how we handle your personal data, your rights, and how to contact us. If applying through a recruitment agency, ensure candidates are aware of this privacy notice.
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