Credit Controller

You will need to login before you can apply for a job. View more categories View less categories Sector Finance and Accounts Contract Type Permanent Hours Full TimeAbout Us:The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe.

It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking.

Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It's a job that's never mattered more, and a career that can take you anywhere you want to go.

Our commitment to diversity and inclusion in the workplace:At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

About the role:The Credit Controller is responsible for managing aged debt collections, resolving customer queries, and maintaining accurate financial records. This role plays a key part in ensuring healthy cash flow and strong client relationships by proactively managing outstanding accounts and collaborating with internal teams. Role & ResponsibilitiesManage and follow up on outstanding debts to reduce aged receivables across assigned accounts.

Accurately apply customer payments to the correct invoices and maintain up-to-date statements of account. Investigate and clear unapplied and unidentified payments in a timely manner. Process write-offs for items such as bank charges, foreign exchange differences, or other adjustments as needed.

Monitor and track paid invoices that qualify for commission payouts. Reconcile accounts and maintain updated trackers and reports to reflect accurate customer balances. Assist in ad hoc tasks and participate in special projects related to collections and accounts receivable.

Identify causes of invoice disputes and work with relevant parties to ensure prompt resolution. Prepare reconciliations and supporting documentation, including re-bills and reports. Build and maintain professional, collaborative relationships with internal and external stakeholders to achieve collection targets.

Ensure strict adherence to the General Data Protection Regulation (GDPR) and promote a strong culture of data privacy and risk awareness. Qualifications:Bachelor's degree in a business-related field, preferably with units in Accounting or Finance.2-4 years of relevant experience in credit control, collections, or accounts receivable reconciliation.

Core CompetenciesAttention to DetailDemonstrates accuracy and thoroughness in financial transactions, ensuring correct allocation of payments and identification of discrepancies. Customer ServiceEffectively supports both internal and external stakeholders by understanding their needs, resolving concerns efficiently, and delivering a high standard of service. CollaborationWorks cooperatively with global teams and departments to resolve issues, streamline processes, and support the organization's goals.

Communication SkillsCommunicates clearly and professionally through both verbal and written means, adapting messages for different audiences as needed. Problem SolvingApplies critical thinking and sound judgment to identify issues, evaluate options, and recommend effective solutions. What's in it for you?

Our Benefits:Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), health coverage (medical, dental & vision insurance), 401k and company match, enhanced family leave packages, and Giving Back opportunities.

Full details of our benefits can be found here. Further Information:The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.

Create a Job AlertInterested in building your career at Financial Times? Get future opportunities sent straight to your email. Create alertCompanyThe Financial Times is one of the world's leading news organisations, recognised internationally for its authority, integrity and accuracy.

It is part of Nikkei Inc., which provides a broad range of information, news and services for the global business community. At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs.

We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups. Discover what makes the FT a great place to work

We value all our people, and offer:We offer confidential career coaching, mentoring and a range of training courses, including a development programme designed for women. CommunitiesWe support employee-led networks to connect and empower individuals across the organisation. FT Access aims to transform attitudes and provide a positive working environment for people with disabilities.

FT Access works with external organisations and charities creating supported internships, work experience projects and events. The FT is proud to be a (Disability Confident Employer) We are committed to ensuring our recruitment process is inclusive and accessible by offering interviews to disabled people, anticipating and providing reasonable adjustments as required and supporting employees who acquire a disability or long term health condition. AccessibilityWe aim to provide an accessible website for all our employees and customers.

Our website is accredited by the Digital Accessibility Centre. We offer flexible working arrangements, including flexi leave, parenting leave and paid volunteer leave. Recruitment and selection

We require 50/50 male/female shortlists for all roles to ensure inclusive recruitment practices.Volunteering opportunities

We offer a range of volunteering opportunities for employees, including a Volunteering Matters reading programme for young people from disadvantaged backgrounds.Returning to work

We provide structured coaching support before, during and after family leave so our people can return to work with confidence.We provide training for our leaders and senior managers to help embed good practices around equality, diversity and inclusion.See an example of one of our talented disabled employees here

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