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Customer Engagement Specialist

5 hours ago

Iloilo City, Western Visayas, Philippines Be One of Us - Cooee Inc Full time

We're looking for a Customer Service Representative with 1 - 5 years experience to handle calls and email requests, raise and track work orders, coordinate urgent tasks with contractors, and process invoices and job tickets.

This role supports the timely follow-through of jobs and ensures tasks are completed and closed in line with agreed KPIs.

Why Cooee

-At Cooee, we believe in human connection and in the power of potential. We aim to create a workplace where people can grow into their strengths, supported by a team culture built on trust, clarity, and shared purpose.

What You'll Be Working On:

-Handle inbound and outbound calls and respond to email queries

-Interpret and validate client requests, then action the appropriate service response

-Raise work orders and coordinate urgent jobs with contractors

-Process invoices, sign-off tickets, and insurance documentation

-Capture and update data accurately in internal systems

-Communicate clearly with clients, contractors, and internal teams

-Track, follow up, and close outstanding jobs within agreed KPIs

-Participate in system improvements and team development activities

What We're Looking For:

-1–5 years of customer service experience (phone and email support)

-Strong verbal and written communication skills

-Good problem-solving and people skills

-High attention to detail and accuracy with documentation

-Basic knowledge of Microsoft Office (Outlook, Excel, Word)

-Able to prioritize, multitask, and manage time efficiently

-Can work independently and collaborate well with a team

-Experience in customer service is a plus (especially in admin-heavy support roles)

Job Details:

Job Type: Full-time

Work Setup: Onsite

Location: Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City