Head of Service Delivery

1 day ago


Manila, National Capital Region, Philippines Nezda Global Full time

About the Role

The Senior Delivery Leader/GM will hold end‑to‑end responsibility for service delivery and P&L. You will manage cross‑functional, multi‑site teams, set up delivery units and automation centers, and ensure client satisfaction and profitability

Key Responsibilities

Manage delivery and P&L for the account

Lead and coordinate cross‑functional, multi‑site teams; set up large delivery units including shared services and transformation units

Develop a compelling vision for delivery and service offerings and execute on it.

Leverage best practices and innovative solutions to deliver value for clients and drive growth.

Provide guidance on solution enhancements and new proposals.

Maintain industry awareness and consult with customers on deployment strategies.

Ensure revenue realization, profitability and customer satisfaction.

Establish governance with senior leaders of customer teams.

Apply technical expertise in intelligent automation tools such as Automation Anywhere, UIPath or Blue Prism, with knowledge of Python and low‑code tools.

Must‑Have Qualifications

Bachelor's degree.

18+ years of delivery experience, with a proven track record of leading large cross‑functional teams.

Experience setting up and leading large delivery units, shared services or transformation units.

Strong background in intelligent automation tools (Automation Anywhere, UIPath, Blue Prism) and knowledge of Python or low‑code platforms.

Demonstrated ability to manage P&L and drive profitability.

Ability to manage multiple priorities with resilience and agility.

Willingness to work onsite in Manila.

Good‑to‑Have

Experience establishing an automation center of excellence.

MBA or equivalent leadership credential.

Exposure to BPO or technology services in regulated industries.



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